Complaint Review: Krause Home Inspections

 On 5/16/13, I had a home inspection done by Ed Krause for a home I was considering purchasing The inspection called out the type of wiring in the home as Romex. Ungrounded Romex and knob and Tube were both options for him to check off on the report, but were not. I moved forward with the purchase of the home.

Shortly after moving into the home, I started having issues with some of the outlets. An electrician was called and I was informed that I did in fact have ungrounded and knob and Tube wiring in the home and that nothing had a ground. I was told by the electrician to contact the inspector. My wife and I called and sent multiple emails to the inspector and did not receive a response for almost two weeks. At that time I we agreed to schedule the second inspection that he was entitled to per his contract. I agreed and it was scheduled for three days later. On the morning of that scheduled inspection I received an email from the inspector cancelling our appointment. The email said that he would contact me to set up another inspection shortly. After a few days of not hearing from him, we again sent several emails asking for another appointment. We informed him in one of those emails that my home owners insurance had decided they would drop my coverage if I did not remove the existing wiring within 90 days.

After a week and a half of no responses, I received an email from him scheduling another appointment for that weekend. Again, on the morning of that appointment, he cancelled through and email, and said he would call later to set up another appointment. That was a week ago today and I have heard nothing back from him, despite me sending him an email asking for a response. Mr. Krause has informed me that he is going through some difficult personal issues at this time, some of which have required him to miss work. However, nobody else from his company has
even attempted to contact me and make arrangements in his absence, even though he is aware that we are facing a very serious deadline. Several days after we were informed of these personal issues, his receptionist informed us that he was back to work and taking appointments. I asked him in my last email a week ago, at what point his second inspection is considered forfeited, and still I have no response from him. It is my strong opinion that Mr. Krause has no intention of performing this second inspection. Soon, I will have no choice but to have the repairs made. Once I have these repairs done, if he hasn't done his second inspection, he is no longer liable for any errors in his report. I believe Mr. Krause may be deliberately waiting until we have no choice but to move forward with the repairs with no second inspection being done.