Complaint Review: Kroger's

If you take advantage of the Kroger special offers of 4x fuel points on the purchase of gift cards (excluding Krogers), buyer beware if you shop in the Richmond, Indiana store. The special is advertised via several signs placed in the store, with the expiration of June 19, 2016 (Father's Day Special lasting for one week). I bought $250 worth of appropriate gift cards, but they rang up as the usual 2x fuel points. This is the second time it has happened to be in the past year. Trip to Service Desk, where helpful employee explains they will have to add the 500 points over 3 days, since there is a 200 point daily limit.

I explained this was my second time to experience the "mistake" in that store. I spoke to an assistant manager on the way out, telling him that by not scanning accurately but still advertising a false "special," Kroger is defrauding people, who won't realize it until they try to redeem points at the fuel pump.  I told him it was hard for me to believe no one else had noticed during the several days the special has been running. He apologized and said he would pass on my concern. The thing is, Kroger should go back through purchase records and correct all balances on customers who bought gift cards this week.