Complaint Review: Krugers Jewelers.

All, I went into a store called Krugers Jewellers due to a sale on diamonds. My fiance at the time, and I picked out a Stone, and a setting. The total for the ring would be around $5890.00. they offered us a layaway plan with no fees or intrest for one year. We put $200.00 down, and agreed to make monthly installments. Their policy was if we missed one payment the layaway would end and we would lose the initial payment. The manager stated that they would work with us, and all I would have to do is call if I couldn't make a payment.

As long as the following months payment would be made they would keep the account current. After making a few payments totaling $925.00 my fiance decided to break things off. I called Krugers and explained my situation. The manager told me she was sorry but there would be no refund of my money.

I pleaded with her to try and reach some understanding. She said I could come in and use the money towards some murchandise as long as it totaled 85% of what I had payed towards my layaway. I agreed to her terms, and decided to get myself a nice watch. I began to gather my reciepts from the payments I had been making to Krugers, and discovered that some were missing.

I had reciepts totaling only $250.00. I called the store manager at Krugers, and she stated that it was fine that I was in their computer. So I went down to the store with the reciepts I had, and when I get there she looks at me and says "oh you don't sound hispanic on the phone" lets see what you have. I give her my reciepts, she totals them up and tells me ok you have $50.00 credit. I asked what do you mean. Se explains that she is keeping $200 for penalties, and that leaves $50.00. I asked her about the $925, and she tells me that I forefited the money because I didn't have reciepts totaling $925.00. She also told me not to make a seen or she would call the police. I then became angry at the insult raised my voice and yelled out loud "are you telling me your going to steal $875.00 from me?" "You are actually stealing $875.00 from me?" she then ran to the phone picked it up and began dialing.

I let every coustomer in the store know I had been ripped off. I calmly walked out of the store dazed and amazed that I was the victim of fraud and prejudice. I have never in my whole life felt so violated. I called the Better Buisiness beaureu, and was told maybe I should file a small claimes suit. I have begun the process. Maybe something good will come of this. Do you have any advice?

David
Albuquerque, New Mexico
U.S.A.