Kwik Kar At Preston Take undue advantage of customer's ignorance. Plano Texas
I had been to kwik kar at Preston to get help regarding engine light being on in my car. I had the computer scanner code and other details diagnosed(free) at other place.
The guy at kwik kar right away told that this code doesn't mean much and needs a computer diagnosis which will cost $89 and that will tell what exactly the problem is. (Problem and suggested soln I already had with my prior diagnosis) , but i was made to believe that the further diagnosis worth $89 is required to get more details.
I agreed and they started diagnosis with same scanner and were able to get same engine codes but they just kept my car for 40-45 min to show that it take that much time and eventually came up with same codes and resolution which i had with not extra piece of information then what i had.
I called next day to talk to owner Lisle Budden and has started talking nicely for a minute and then was just not listening to me but kept on talking in rude manner spitting out Bad words and F*** words. And mentioned that he doesnt care and does not want to talk to me further justifying his charges for $89 which was not required but i was just been fooled and give wrong impression of getting detailed diagnosis information. He said he got his money and he is not going to talk to me anymore and even told me not come to this shop anymore.
This was my first and last visit to kwik kar. I strongly recommend everyone to avoid them as they are not to help customers but to make customer spend more money on things which may not be required.
On top of that they behave rude and spit out bad words on hearing customer concerns.
Zeevee
Plano, Texas
U.S.A.
1 Updates & Rebuttals
Owner
Plano,Texas,
U.S.A.
Owner rebuttal to Zeevee
#2REBUTTAL Owner of company
Sun, October 26, 2008
In rebuttal to Zeevee complaint... the event he has described is full of untruths and misinformation as an attempt to tarnish our good name and reputation and make good on his stated theats to ruin our business.
The true facts are Zeevee came to our service shop to have his check engine light porfessionally diagnosed. He had visited another reputable auto parts retailer that "read the codes" found by the diagnostic scanner, however as a retail parts store they are not staffed with Certified ASE mechanics who have the training and experience to acurately diagnose what the specific code(s) mean and specifically how to fix the problem(s).
We explained to Zeevee we would give his problem a thorough diag, find out the specific problems and issue him an exact repair estimate for our published $89.00 diag fee of which he agreed.
Once our ASE Master mechanic scanned the codes in Zeevee's on board computer and coming up with the same codes...he spent the next 45 minutes pinpointing the exact mechanical problems causing Zeevee's engine to misfire and finding the required solution. Upon completing the hands-on diagnosis a detailed estimate of the repairs was provided. He was given the choice of having us perform the repair or take to any good mechanical repair facility of his choosing.
This is the same procedure we follow for all of our detailed diagnosis, which we have performed for hundreds of satisfied customers for $89.00. In fact we also offer to credit our customers back the diag fee should they decide to have the work performed by our ASE mechanics.
At checkout Mr. Zeevee became enraged that because we came up with the same codes that he should not have to pay. He expected some elaborate computer printout analysis, which dosen't exsist, and could not see the value in paying $89 for a ASE Mechanic to pinpoint his engines problems along with providing the solution. Had he gone to a dealr his charge would have been well over $100 for a complete diag.
He became loud and verbally abusive to my manager in our lobby in front of many customers. When he called me the next day I tried as politely as I could to explain the fee charged was fair and reasonable for an ASE mechanic to trace the engine codes and find the exact problem(s) as well as the solution. I told him what your paying for are the years of training and experience the ASE mechanic has to provide you with the solutions...not code reading. Zeevee continued to rant on that because the codes were the same and we did not find additional codes he should not be charged any money. I continued to explain that it is not the matter of the reading the codes but the 45 minutes it takes to have a trained mechanic interpret the codes and find the solution(s) is what he was charged for.
He refused to see the value for he was charged and begin threating to again come to the store and make a scene as well as threating to ruin our reputation via his internet postings unless we refunded all his money. After some 20 minutes of hearing his verbal tirade I finally lost my cool and told him what he could with his continued threats.
Fortunately we have thousands of satisfied customers who rely on Preston Kwik Kar to service their vehicles with honesty and integrity every month...and "one bad apple won't spoil the bunch." We continue to stand by our reputation and invite anyone reading this to come in and see for themselves the good customer experience we strive to provide to everyone.
Lisle Budden
owner