Complaint Review: KWIK KAR LUBE & TUNE

I took my CRV Honda in for repair to KWIK KAR LUBE & TUNE (Flower Mound, TX) because the light on the “D” indicating my car was in drive, repeatedly blinked off and on.  The owners Manuel indicated a possible problem with the transmission and that it needed to be checked by a service technician.

I explained the problem to the Service Manager (John) and he said, “We will call you with an estimate and get you fixed-up.”

Approximately 10 minutes later he called me and said I had several “maintenance items that need to be taken care of”.  I said I am not interested in any other service except the repair of the blinking light and I ask him what the estimate was.  He said he would need to get back to me.

He called me back in about 20 minutes and I ask him what was wrong how much would it be.  He said, “I send all the transmission work out, but it looks like you may need a solenoid on your transmission.”  I said how much will that cost and can you get it to the transmission people and back today?  He said the service should be less than $200.00 and he would have no problems getting it back to me today.  I said go ahead and change the oil and filter also.  He said it looked like my serpentine belt was very bad and needed changed.  I said, if it looks bad go ahead and change it.  I said, “How much will the total cost be?” He said under $400.00.  

John called me approximately two hours later and left a message saying, “Hay Mr. Dixon we got your car ready if you want to swing by and grab it.”

I called back to get a total cost and I asked the person answering the telephone what the total cost was going to be, he said he would total it up if I would hold the line just a minute.  I was placed on hold for 10 minutes and no one got back on the telephone line.  I thought they were just busy so I would go ahead and pick my car up.

When I arrived I said, Was it a solenoid?  The person said, “Here is a card for Lewisville Transmission where you can take your car.  We do not work on transmissions!”  I said why didn’t you tell me that when I first dropped my car off or when we spoke on the telephone?”  He said, “You must have misunderstood me.  We do not work on transmissions.  We recommend Lewisville Transmission.” 

He said my total was $389.25.  I said, my bill is $389.25 and my can has not been repaired?  What do you think I brought my car in here?  He said, “You misunderstood me.”  I said,” I did not misunderstand you.”  You said “You send transmission work out for repair.”  You led me to believe you were going to send it out and get it repaired. 

I said you had no intentions or the ability to provide the service I requested however you knew that if you preformed these services I would be required to pay for them.  How many people do you rip-off like this?

I paid him and walked out the door.  He followed me to my car and said come back in here and sign this invoice or you are not getting your car key back.  I have other keys so I left.

This is a classic example of devious, misleading, untruthful and unnecessary service being provided to a consumer and KWIK KAR LUBE and TUNE (Flower Mound, TX) knows they have the consumer in a position they can take advantage of.

The Service Manager had no intention or the ability to repair my automobile and knew it from our first conversation.  He knew he could take advantage of me and he did!