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  • Report:  #757814

Complaint Review: Kwik Kar Lube & Tune

Kwik Kar Lube & Tune rip-off, scam, fraud, Kwik Kar Houston, Texas

  • Reported By:
    james — Houston Texas United States of America
  • Submitted:
    Thu, July 28, 2011
  • Updated:
    Tue, August 23, 2011
  • Kwik Kar Lube & Tune
    9623 Jones Road
    Houston, Texas
    United States of America
  • Phone:
    281-807-1084
  • Category:

I stopped in for an oil change. The technician, listed on
the invoice, C. Mills stated that I had gone twice over the amount of miles.
However, this was not accurate as my car only requires oil changes every 5,000
miles.

Of course, I knew where she was headed and as I suspected, she recommended (an
upsell) letting her flush it out at half-price. I declined, so she indicated
that she could go ahead and change the oil, but it would still appear very
dark. I should have cancelled the service and left at this point, but I allowed
the oil change.

Afterwards, a couple of days later, the oil change reminder
light came on, so I am assuming she didn't reset the data at the time of the
change. To be safe, I took the car to the dealership to have them re-change the
oil and reset the data to be safe. Lesson learned. I have my doubts on whether
she actually changed the oil. My dealership has the same doubts. They also indicated that my oil did not need to be flushed out. I will not use
this business ever again and cannot recommend to anyone.

1 Updates & Rebuttals


Justin_Williams

spring,
Texas,
United States of America

Highly Recommend

#2Consumer Comment

Tue, August 23, 2011

I visited this location today and all I can say is wow. The level of customer service is unlike anything I have ever seen. I was greeted by the manager, Ms. Mills, and she was very helpful and did a great job explaining the services to me. I was treated wonderfully by the entire staff. The waiting area was very clean and comfortable. In fact, I was so comfortable my car was ready before I knew it. Overall, this was the nest customer service experience I've had in quite some time. I highly recommend this shop

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