Complaint Review: L'Envi Skin Care

I ordered a very small free sample of L'Envi "scientifically advanced wrinkle repair" cream for the nominal cost of shipping.  When I received my credit card statement the company had charged me $94.99.  I called customer service and offered to send the sample, which I had not opened, back to them and requested that I receive a credit for the $94.99.  After speaking with several people in customer service, getting the run-around, and promised a call back (which never happened), they offered to refund 50% of the $94.99 I was charged.

I told them that I would not accept 50% of the cost at that time and after I spoke with another supervisor I would make a decision.  I was promised a call back the same day.  They never called me back so six days later I placed another call to customer service to accept the 50% offer.  I was told that they could not refund me anything because I had "refused" the previous offer and my account was closed.  I  have never received such horrible "customer service"!  A total rip-off!