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  • Report:  #1239094

Complaint Review: L'Envi

L'Envi The ad said if you wish to receive a "FREE SAMPLE" of the L'Envi eye & skin cream all you had to do is pay $4.95 for shipping for each product. Internet

  • Reported By:
    Catherine — Fairview Park Ohio USA
  • Submitted:
    Wed, July 01, 2015
  • Updated:
    Wed, July 01, 2015

I saw an advertisement on television that talked about L'Envi skin care products.  These products were for the wrinkles around the eye, and a skin care treatment.  There was an 800 number to call, but I went on to their website . All I saw was the ad to get a "free sample" sign up; put in you name, address & phone number. The credit card was to pay for shipping at $4.95 each.  No where did I read about this being a full 30 day bottle of eye care and skin cream products.  The word "sample" was all in lare type. 

When I called the number  1-800-750-9014 to find out about my charges on my credit card statement it was a charge of $95 each.  I was told that the company does not send out "trial samples" but rather a full 30 supply of skin care products---not what was advertised.  I would not get a refund, but the next automatic shipments were cancelled.  My cred card statement listed the product coming out of GA.

The product is ok, not any different that a product that was under $25.  I noticed very little difference using the product for 14 days.

Catherine, Fairview Park, OH

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