Complaint Review: L'etoile Illustra Hydracare Skincare

Ordered "Sample" Product..,.paid shipping and handling as was told would be.  In fact, I believe it ended up being more than thought, but let it slide.  Tried the product and was not impressed with it, but had a very busy month and forgot to call and cancel future orders.  When I saw that my card had been charged for another order, I called and canceled future orders, not realizing they had not yet sent the product for the $39.24 they were charging me for.  When I called back, I was told that because I canceled future orders, and had not cancelled within the 14 day trial period, they charged me the $39.24 for the "Sample", and I was not due a refund.