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La Creme Skin Care 14 day trial offer misleading San Diego Internet
LA CREME SKIN Care offered a 14 day trial offer and they lead you to believe you have 14 days to try or cancel and only pay shipping. On day 14 I called and they said they would cancel it but would not refund a charge of $89 they put on my account for the bottle of junk.
NOW GET THIS, they go by your order date then will (subtract) the days it took to get delivered to you (in my case 5 days) and now that is really only an 9 day trial period for me. Sorry sucker is about what i was told by their customer service.
2 Updates & Rebuttals
Shelly
Oviedo,Florida,
rebuttal to La Creme rebutal
#3Author of original report
Tue, August 12, 2014
Your web page starts off with no mention of your ridiculous policies. It states at the top of numerous of your pages "14 day trial" which LEADS you to believe that you have 14 days per the definition of trial period "
wordnetweb.princeton.edu/perl/webwn?s=trial period
I trusted and fell for all your companies claims on this product and did not know that in order to try your product i was required to participate in your intended 14 day CONTRACT negotiation. If it is such a good product you would not have to hide behind your 6 (six) page terms and conditions in order to sell or trick consumers into buying your product and therefore treat potentional customers with such disregard. My claim still is buyer beware, never buy from La Creme Skin Care products.
La Creme Skincare
California,La Creme Skincare 14-day Trial
#3REBUTTAL Owner of company
Mon, August 11, 2014
To the consumer, we verify online that the 14-days are from the original order date as we cannot exactly confirm when you receive the item or start to use it. The terms and conditions confirm this in multiple areas as a contract between us, as the company, and you as the consumer so we are both aware of the exact trial period that is initiated. There is an e-mail confirmation sent with the original order date as verification as well. Here is a synopsis of the terms and conditions on the website. It is offered at www.lacremeskincare.com/main/order.php: