LA Fitness absolutely horrid customer service, condescending and uncaring staff, services not rendered Portland Oregon
On 5/17 I entered in to LA Fitness at the Lloyd Center in Portland, Ore. to activate a trial membership, at approximately 8:13 p.m. Upon entering ino the facility, I spoke with a receptionist who insured me my pass would be active and I could workout for the next four days. In a few moment's time, a man, by the name of Morgan arrived to 'activate' the pass, and informed me that because I don't have an 'Oregon ID' I cannot activate the pass. He was rude, crass in nature, aggressive in tone, and kept repeating the same script, "Nope." He'd cut me off after I asked any clarifying questions or what I could to do to use their facility and pointed out that nothing on the trial pass said I could not workout if I had an out of state ID.
I mentioend to Morgan I was in the area and attending school to which he snarkily said, "you NEED to bring in a lease, you NEED to bring in a financial aid letter etc." He never stated anything helpful, or used a helpful tone to allow me to feel comfortable or at ease. I have a bad shoulder inujry and often use steam rooms and saunas to relax and help my body to breathe and feel less tense.
Morgan barked demands at me in a condescending manner. When I asked to speak to the manager, he said in an egoic manner and stood up straight and tall, 'I' AM the 'manager.' I laughed and under my breath said, "you're the manger?" to which he stood there and glared. I asked to speak to his manager, and he claimed the individual was not present. I call his bluff.
( Sidenote: The week prior I had met with two front desk staff (Olivia and Justin) and inquired into a guest pass at that time. Neither one of the workers informed me I needed an Oregon State ID (I do have an Oregon address) to activate the pass. No one ever said anything about a lease agreement or other documentation, whatsoever).
My time at the LA Fitness at the Lloyd center was wasted - twice - the first time when I went into to inquire and had intended to work out - I was turned away for not having a 'print out' of the pass on a computer (even though I showed a photo of the guest pass on a phone - it wasn't enough for their staff). Then, I return with everything they ask, only to be mistreated and talked down to for following exactly what their staff had asked me to do - bring in a print out.
Both times, I took the bus there, and had arrived with workout clothes and intended to work out. Both times, I feel I was treated in a sub-par manner and the staff were 'cherry picking' small clauses (that they never showed me and only *said* were in effect) so that I would not be able to use the facility.
Negative Feng Shui - Don't go here.