Complaint Review: LA Fitness

Unfortunately, the facilities at LA Fitness (Hamden) are probably the best in the area, but the management and customer service are beyond terrible. I have been a member there for 3 years and am finally canceling after being drug through the mud one too many times. I have purchased training throughout my membership and have been inappropriately charged over $2000. That is correct....$2000 - all of it due to employee mistakes and broken promises. LA Fitness corporate offices are even more awful. If you are going to go to this gym, make sure you check you credit card statements each month very very carefully. LA Fitness is much more into scamming customers than into helping them stay/become healthier. Watch for hidden fees, etc. and make sure to get absolutely EVERYTHING in writing and take down the name of the person you talk to regarding any disputes. Employees often say they will deliver messages, contact a supervisor, etc and do not. As a result of their ineptitude, there is never a paper trail and the members suffer as a result. It is unfortunate that a company treats its members, particularly long-standing members, so terribly but I guess that is part of the problem with monopolies.

Meghan
new haven, Connecticut
U.S.A.