Complaint Review: La Fitness

I just signed up for a membership last month at La Fitness through a guy name Keith.

He told me this too good to be true offers.

For Training Sessions. Enrollment fee are $50 then there is a chart of sessions and it just tells you a flat rate and there were 3 options.

Keith job is to signup new clients, show clients the breakdown on sessions and prices.

Keith did not give me a copy of the paper so I can only tell you what I signed up for.

What Keith told me. He would hook me up for the 8 sessions for 3 months of a total of 24 sessions for $400, which that would be $20 a session. It sounds like a great deal.

So he sold me and I decided to sign up. So I paid my first & last month gym initiation fee plus the trainer session of a total of $450, which all inclusive was about $620.

Just over the weekend. I had recieve calls from La Fitness from different locations from a 214, 972 and 206 area code telling me my charge was declined and they wanted another method of payment.

When I called the gym I go to find out what's going on. A guy name Rick had assisted me and I asked to speak with Keith. Rick told me he was on lunch break and asked if he could helped me. So I told him about the collect calls when I was disturbed by a 9pm phone call on Sunday evening.

Once, Rick pulled up my account with my phone number. Then Rick asked me how much did I owe or what was the amount I should be paying. By the tone of the question, Rick sounded astonish.

My card was declined because my bank card had deactivated my card.

I went ahead and gave Rick my other card number to pay electronically for the gym and was not aware that I was also being charge for a monthly training session of $400.

So I told Rick to hold-off on that and I will speak to Keith about it.

I had dropped by the gym around 2pm today July 13, 2009. Ask Keith why was I being charge again for $400.

Keith ended up telling me what should of been the real price. So Keith has not been honest with me, gave me a false offer and incorrect info of the price chart.

I was stunned to see how much it was and the rate was off my budget. So I went ahead and cancelled the training session and ended up cancelling my gym membership.

I had recieve a cancellation form from Keith, he just told me that I need to mail it. Why should I mail in something by air mail when I signed up online and why can't it be cancelled online.

I just feel this Keith did not cancell my membership properly and I don't believe him. So I made this report of the incident encase he didn't act on it and La Fitness would contact me again saying I still owe them when I am no longer using their service.

Lisa ****
Addison, Texas
U.S.A.