Complaint Review: LA Furniture Store.com

 I ordered an italian original leather sectional and bed room set. Upon arrival after 2.5 months, the couch was torn and a very large dent in the rear of the couch. The bed was missing parts and one of the night stand was completely destroy. I had the driver to sign the damage and also took pictures. I submitted my damage report over their WEB Site as instructed and provided the pictures. They never acknowledge receipt of my damage report until I checked with them after 1.5 week. I was told Knard was the only person that works damage reports and they would have her to get in touch with me. Well that never happen until a month later and then she claimed that she did not have my report until I told her that the store had already confirm my report and that she was working it. Finally, after 2 months, I asked to speak with the owner or some one in charge, but was told that Knar is the manager, but I was never given anyone above her or the owner.

She finally offer just $300.00 to have the couch repair and will send another night stand. I informed her that I paid for a brand new couch and would like to have another one. She refuse and said the $300.00 is final. I received the other night stand a month later and it to was completely damage. The packaging was just not suitable for shipping furniture and I was told that they all would arrive in that manner due to packaging. I told her that is no constellation to the customer and that should fix the known problem. She offered $200.00 dollars and that was final. Therefore, I was left stuck wit a damage couch, damage night stand, and parts missing to the bed and mirror attachments, which they never addressed.

It took from the time I order in september 2012 to Mar 2013 to get a resolution that was not adequate at all.  

Charles

Bonaire, GA