Complaint Review: LA Weight Loss

I signed up for the program on 8/14/2007 and paid for 26 weight loss weeks, 6 stabilization weeks, and 52 maintenance weeks. Initially, I paid a total amount of $401 just for the program. I also paid for a bulk supply for LA Lites.

Starting around the end of September 2008, the center I went to for maintenance (as I was in the maintenance phase at this point) had started cutting back hours. It would be a wait for more than 2 hours to be seen, making it impossible for me to get weighed in and impossible to retrieve the LA Lites I had paid for because I could not be seen.

In November 2008, the last time I tried to go to the center, it was closed. No one was there. I did not receive any notice to let me know they were closing and, naturally, had not been in to see anyone in quite some time because every time I stopped by there were tons of people there and with them cutting back hours and me having a job, I just couldn't get there.

LA Weight Loss owes me for my LA Lites I paid for and, at the very least, they owe me the rebate they promised at the beginning of the program. I was supposed to get $63.00 after 6 months of maintenance if my goal weight was maintained and another $63.00 after one year of maintenance. Really, they should refund my money entirely for not fulfilling the contract. Not to mention they owe me money for the LA Lites I never received.

I have called them numerous times and the customer service representatives I've talked to (when a person actually picks up the phone) have been extremely rude to me. At first I could not find my contract, but they knew how many LA Lites I had left, so I cannot figure out how they did not know what they owed me. Then when I found my contract, I called again, and no one picked up. Since the first message I left, I haven't been able to leave another one because the mail box has been full.

Someone finally called me and left me a message a few weeks ago with a fax number and a name to send the contract to for a refund. My husband has tried numerous times and from two different locations to fax the information in, but their fax machine is off the hook. Yet again, I am stuck without a way to get my money back. I am extremely frustrated and angry because I paid for a service that I am not receiving and have not been receiving since before the center even closed.

Teresa
Fayetteville, North Carolina
U.S.A.