Complaint Review: LA-Z-BOY FURNITURE GALLERIES

ON OCTOBER 31, 2012 I HAVE PURCHASED IN GOOD FAITH A BRAND NEW SOFA FROM THE LA-Z-BOY FURNITURE GALLERIES ON 9900 SOUTH IH-35 IN AUSTIN TEXAS. THIS SOFA (FROM DAY ONE) IS DEFECTIVE AND MAKES CONTINUOUS LOUD KNOCKING AND METAL SQUEALING NOISE WHEN WE SIT ON IT. THE TECHNICIAN FROM LA-Z-BOY CAME TO MY HOUSE TO INSPECT THE PROBLEM AND CONFIRMED THAT THE SOFAS WOODEN FRAME NEEDS TO BE RE-BUILT AND ALL THE METAL SPRINGS/COILS CHANGED. HE ALSO CONCLUDED THAT THE SOFA WOODEN FRAME NEEDS TO BE CUT & RE-SUPPORTED BY EXTRA WOODEN BEAMS. I CONCLUDE THAT THIS SOFA IS A TOTAL "LEMON" AND ONCE THEY OPEN IT AND SAW THE FRAME AND SUPPORT IT WITH EXTRE WOODEN BEAMS, IT BECOMES USLESS AND NOT NEW AS I BOUGHT IT AND PAID FOR IT. FURTHERMORE I FILED A CASE WITH THE BETTER BUSINESS BUREAU, BUT THE DEFENDANT IGNORED IT AND REFUSED TO TAKE BACK THIS LEMON SOFA.

I LOOKED UP "LEBCO INDUSTRIES" RECORD WITH BBB AND THEY HAD MORE THAN 60 COMPLAINTS OF DIFFERENT NATURE

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