LABCORP very slow billing prossessing ripoff Burlington North Carolina
We first had trouble with Labcorp when we lived in FL. It seems they have the same problems as they did 5 years ago----SLOW,SLOW, SLOW.
My wife and I both visited the Dr--total 3 times in 2/02 & 3/02. Lab work was done on all 3 trips. We heard nothing from Labcor until 11/02. We got 3 invoices from them for lab work done for those mentioned Dr. visits. It took them that long to send the first invoices. My wife called to find out what the delay was.
Some unfriendly, clueless CS rep said that the only thing she could figure out was that they had to rule out Medicaid coverage. What? Neither my wife nor I are old enough for such----if they got us confused with someone else, why didn't they contact us?
Since it took them so long to invoice us, we decided to take our time paying. I sent in a 1/3 payment on each invoice, with a note telling Labcor what I was doing. Some time later I got 3 form letters back, all identical. They had ignored everything I had written.
1)Your request to pay in installments has been denied---I HAD NOT REQUESTED ANYTHING. I HAD TOLD THEM WHAT I WAS
GOING TO DO. 2) Your insurance Co. denied coverage. Contact them again to find out why if you have questions--
-OUR INSURANCE CO DID NOT DENY COVERAGE;THEY PAID PROMPTLY; WE SIMPLY WANTED TO KNOW WHY WHAT WAS NOT COVERED TOOK YOU 9 MONTHS TO INVOICE US.
After sending in the 2nd 1/3 payments with notes again, again we were ignored, our comments ignored, and we received 3 more letters asking for payment in full. Of course, they neglected to tell us what we owed they yet (I knew, as I kept records; that is more that they did) I sent back all 3 letters in one envelope asking them what I owed, since they neglected to tell me.
Received the last three invoices today and paid them with notes on the invoices. "It took you 9 months to invoice us; you have a lot of nerve expecting payment in full when you are so slow; two can play the game; we paid in full in 5 months; we've got you beat; it's a wonder you're still in business."
Gary
Glen Allen, Virginia
U.S.A.
5 Updates & Rebuttals
Rebecca
Corpus Christi,Texas,
U.S.A.
very slow billing process
#6REBUTTAL Individual responds
Tue, October 26, 2004
I had labwork on January 19th of the 2004. I was not billed until September of 2004. I have now been placed in collections by LCA Collections for the amount of $3.60. It my belief that Labcorp delibertly waited over 8 months to send me a bill and in one month I was placed in collections and my Doctor was informed of the fact that I did not pay this bill. My insurance pays 100% of my medical bills. I paid my co-payment to cover the cost of this labwork. I will have to make this payment in order to get out of collections.
April
Waldorf,Maryland,
U.S.A.
Been there, done that!
#6Consumer Suggestion
Fri, March 21, 2003
I placed a report on LabCorp a few months back. You see in our case, we never received any bills from LabCorp. All of a sudden we started getting harassing phone calls and letters from a Spartan Finacial Company, telling us that we had an over due payment for our youngest son. No balance on it, no note if it went to his insurance company, etc.
Our son's doctor's office does the lab work and sends it off to LabCorp with his insurance info, etc. Well, it turns out, LabCorp never sent it to his insurance company, and like most insurance companies, if the biller doesn't send them a bill for services with in a certain peroid of time, the insurance company will ignore the bill and send it back stating, "This bill is over the time allowance by this insurance company." So, their mistake, but they expected us to pay it. Needless to say, we didn't and sent a nice letter saying, in acordance to laws, that this bill needs to be sent back to the original creditor and explaind that the creditor did not do it job by sending this bill to the insurance company in a timely maner.
We haven't heard back!?!?!?!?
At least the harassing phone calls have stopped!?!
April
Waldorf,Maryland,
U.S.A.
Been there, done that!
#6Consumer Suggestion
Fri, March 21, 2003
I placed a report on LabCorp a few months back. You see in our case, we never received any bills from LabCorp. All of a sudden we started getting harassing phone calls and letters from a Spartan Finacial Company, telling us that we had an over due payment for our youngest son. No balance on it, no note if it went to his insurance company, etc.
Our son's doctor's office does the lab work and sends it off to LabCorp with his insurance info, etc. Well, it turns out, LabCorp never sent it to his insurance company, and like most insurance companies, if the biller doesn't send them a bill for services with in a certain peroid of time, the insurance company will ignore the bill and send it back stating, "This bill is over the time allowance by this insurance company." So, their mistake, but they expected us to pay it. Needless to say, we didn't and sent a nice letter saying, in acordance to laws, that this bill needs to be sent back to the original creditor and explaind that the creditor did not do it job by sending this bill to the insurance company in a timely maner.
We haven't heard back!?!?!?!?
At least the harassing phone calls have stopped!?!
April
Waldorf,Maryland,
U.S.A.
Been there, done that!
#6Consumer Suggestion
Fri, March 21, 2003
I placed a report on LabCorp a few months back. You see in our case, we never received any bills from LabCorp. All of a sudden we started getting harassing phone calls and letters from a Spartan Finacial Company, telling us that we had an over due payment for our youngest son. No balance on it, no note if it went to his insurance company, etc.
Our son's doctor's office does the lab work and sends it off to LabCorp with his insurance info, etc. Well, it turns out, LabCorp never sent it to his insurance company, and like most insurance companies, if the biller doesn't send them a bill for services with in a certain peroid of time, the insurance company will ignore the bill and send it back stating, "This bill is over the time allowance by this insurance company." So, their mistake, but they expected us to pay it. Needless to say, we didn't and sent a nice letter saying, in acordance to laws, that this bill needs to be sent back to the original creditor and explaind that the creditor did not do it job by sending this bill to the insurance company in a timely maner.
We haven't heard back!?!?!?!?
At least the harassing phone calls have stopped!?!
April
Waldorf,Maryland,
U.S.A.
Been there, done that!
#6Consumer Suggestion
Fri, March 21, 2003
I placed a report on LabCorp a few months back. You see in our case, we never received any bills from LabCorp. All of a sudden we started getting harassing phone calls and letters from a Spartan Finacial Company, telling us that we had an over due payment for our youngest son. No balance on it, no note if it went to his insurance company, etc.
Our son's doctor's office does the lab work and sends it off to LabCorp with his insurance info, etc. Well, it turns out, LabCorp never sent it to his insurance company, and like most insurance companies, if the biller doesn't send them a bill for services with in a certain peroid of time, the insurance company will ignore the bill and send it back stating, "This bill is over the time allowance by this insurance company." So, their mistake, but they expected us to pay it. Needless to say, we didn't and sent a nice letter saying, in acordance to laws, that this bill needs to be sent back to the original creditor and explaind that the creditor did not do it job by sending this bill to the insurance company in a timely maner.
We haven't heard back!?!?!?!?
At least the harassing phone calls have stopped!?!