Complaint Review: Lady Fitness Layton

While living in Layton in November I signed up with a gym called Lady Fitness. When I had signed up I had told the girl, Taylor, that I may be moving. She told me if i moved they would transfer me to another gym. I moved a week after signing a contract with that gym. When I had told Lady Fitness I was relocating and wanted to transfer they told me that wasn't possible, but I could cancel my membership for $50. I spoke with a manager there and she told me the fee would be waived I just would need to send in two proofs of move, so I did. Three months later, I noticed the monthly $20 fee was charged to my bank account. When I had called the national fitness hotline I was told they didn't receive my e-mail so I would not be reimbursed for my $20 but they would cancel my membership at no charge if I sent in the two proofs. So again I sent in the two proofs of move and called them to verify they were received, which they were but now they had said not only did I owe the $50 cancellation fee, it is 20% of the original contract so I would have to pay $141. I called Lady Fitness today and spoke with another manager and she says since there is no proof that they told me the fee would be waived, I would have to pay the $141 today and then they will stop billing my bank account for the $20/a month. Obviously I am not okay with paying these fees when I was told different things.

Krystal
Lehi, Utah
U.S.A.