Laguna Bay Spas Leisure Products...out of Tennessee Sold a defective hot tub ,laguna bay X5, and will not replace or fix the problem. After numerous attempts to cooperatively correct the problem, no solution could be found. They stated to me that a Internet, Tennessee
After about 4 months from purchasing my Laguna bay X5 spa, the heater went out. I contacted the service department and they said that it was a manufacture defect and that they would send me another heater. Then the MP3, topside controls, and computer board went bad. After 3 bad heaters, and having replace every single component except for the pump, the hot tub still does not work. Finally, i requested a full replacement or refund, and Laguna bay has ignored may request and will not return my phone calls. I then later found out that it was company protocol to do everything BUT replace or refund money until they could delay such actions long enough that the parts warranty would run out. It is a big scam. DO NOT BUY or DEAL with this Company.
6 Updates & Rebuttals
NOT WHAT I ORDERED
Louisiana,USA
Absolute
#7Consumer Comment
Thu, March 14, 2013
HA, well they didnt send me the right tub. BUT I did get a offer for extra filters and chemicals to make things right. THESE PEOPLE ARE A FREAKING JOKE. Spas sells people ex workers of MCDONALDS
vickie
danbury,Connecticut,
United States of America
X14 - not working
#7REBUTTAL Individual responds
Sat, February 09, 2013
Feb 9th and my X14 still not working, we now been waiting for two weeks for the replacement of our 7th heater and 5th powerpack. Of the 25 weeks we owned the spa it has only been running 11-1/2 weeks. The company did extend our warranty and continue to make efforts to repair - but at what point do they figure out they sent me a lemon and they should refund my money. I would not recommend this company to any of my friends.
Randy Johns
Kingsport,Tennessee,
United States of America
Corrected Action
#7UPDATE Employee
Sat, February 09, 2013
The above consumer is correct, we did have a heater failure issue from one of our suppliers, and have since corrected and fixed every issue promptly to our customers satisfaction, as well as we extended all the warranties from the date the new heater replacement took place. Customer Service and standing behind our warranties is always our top priority. We have over 22,000 happy hot tub owners with no issues, but 1 problem is 1 too many.
vickie
danbury,Connecticut,
United States of America
Bad heater & other parts
#7Consumer Comment
Tue, November 27, 2012
I have Laguna Bay X14, recd Aug 16, installed Aug 29, lost electric Sep 27th. Was told heater caused electric short. Since Sept LPI has replaced 5 heaters, 3 powerpacks, 1 subwoofer and utilized two different techs. Nov 27, tech just replaced another heater and powerpack - SPA still not working. When I asked for refund/return or exchange they said no. They said they will fix by continue to replace. I think their X employee is right - stalling until my warranty is up. I'm taking credit card action, thank goodness I used AE card.
Ken Biles
San Antonio,Texas,
United States of America
Rebuttal (final)
#7Author of original report
Thu, August 09, 2012
This response from Leisure bay should be indicative of the type of company i have explained in my original posting. There have been no such requirements nor request. But it is good to see that they at least pay attention to the "Rip Off Report" for spin control. - Perhaps someone will benefit from it. Again, Buyer beware!
Randy
Gray,Tennessee,
United States of America
Untrue Statement
#7UPDATE Employee
Thu, August 09, 2012
Mr Biles continues to claim spa does not work but refuses to return defective heater so we can analyze what is actually causing failure, as it is most likely improper chemical balance that is corroding the element and components. Laguna Bay services all its customers promptly but when a consumer continues to order expensive parts without returning old ones, we must require those back to understand why there having problems and correct it. Mr Biles is unhappy with us requiring him to send back parts and we cannot understand why?