Complaint Review: Lakeville Service Station

In a nutshell: (1) make sure the driver tells you the TOTAL amount upfront, (2) use a motor club that will reassign tows if the first provider takes a ridiculous amount of time, because this place took over THREE, yes THREE hours to get to us at a location 7.55 miles away from their address (which should only take around 16 minutes, as per mapquest.com).

And no, it was not snowing, raining, etc. A perfectly clear night, but of course Allstate Motor Club's reps in the tropical third world tried to tell me it was because it was snowing out that it took too long and refused to cancel Lakeville Tow and get another provider for me. And no, I was NOT out in the boondocks, this is a large suburban area with MANY, MANY, MANY service stations and tow trucks around!

If you have Allstate Motor Club or another towing plan, watch out for drivers from this towing service that (1) FORCE YOU TO PAY CASH UPFRONT, (2) write the total bill up for "only what you are supposed to pay out of pocket" and DO NOT TELL YOU THAT THEY WILL ALSO BE BILLING THE TOWING CLUB THE SAME EXACT AMOUNT, but instead act like that's the whole bill and tell you to submit your bill to your towing club and you will be reimbursed.

It is a lie, as they then bill the towing club before you can even send in your copy of the bill that says "paid in full" for reimbursement and the towing club won't pay you back. If you use Lakeville Towing, make sure you are told the TOTAL BILL for their services, what they are going to get from the towing club and what you are responsible to pay them because they write up the bill as if it is the TOTAL BILL and do not tell you it is not.

When I complained about this to someone in their office, it was shrugged off as, "Why do you think he's a driver? He's stupid! Sorry he told you that, but we're standing by charging you $200.00!"

Better yet, tell the towing club, not to send them. It took them THREE, yes THREE hours to arrive in Port Washington, NY 11050 from their location. Repeat: it took them over THREE HOURS to travel 7.55 miles, which should take approximately 16 minutes from start to finish, as per mapquest.com.

Again, it was not snowing on that night! Not raining! Nothing! No excuse to take over 3 hours! The service was winching. Probably took less than 10 minutes to pop the car out from a crappily shoveled parking lot.

For this, we had the privilege of waiting over three (3) whole hours and paying a total of $200.00 ($100.00 demanded in cash by the driver and $100.00 they also billed to Allstate Motor Club).

PS: Allstate Motor Club sucks too! Avoid them! Lying, idiotic third world customer service and once they assign a job, if you are unlucky enough to be assigned a towing service that takes HOURS AND HOURS they will not cancel the job and reassign it to a towing service who will arrive in a reasonable amount of time instead of what Lakeville Service Station did.