Landmark Merchants Solutions rip-off! On website easy to set up, became a nightmare. Schaumburg, Illinois
My wife and I make southwestern arts and crafts. Looking for someone to help us with a website, I emailed Landmark merchants,big mistake. Next day get a call from a kid named Matt very slick APAC type. This was nov. 8th 04. By the 12th we had our credit card machine. My wife and I had a good start on the site, fairly easy. Next day over half of our photos were gone, okay i'm not that savey, I do it again, and again.
By the 16th I open my first ticket or email. I explained my problem, my reply (you can only upload jpg photos) I open my secound ticket I vent heavy!The next day my wife gets ahold of Matt, she vents he tells her they have 74 of our photos summit your appliciation, I'm shocked were going to get our website. WE get our website, wrong prices with wrong photos, and only 40 photos. Thumbnail photo do not macth enlarged photo, plus now we can't get to the back office of our website to make repairs.
I email again now they tell me i'll have to use someone elses computer to make repairs,something about our clock set wrong,after checking,the date on there website was off by a day.I go to a friends house (thank God) while looking for landmark you guys pop up. After reading your reports that were sent in,and seeing the same kinds of problems, we went to our bank,changed our checking account, and we are mailing everything back today. thank you for being there.
George
burlington, Iowa
U.S.A.