landmark title attorney michael albertine i had recently visited hi office for a closing what a horrible man to deal with i have been closing deals for 22 years and have never dealt with anyone as bad as michael albertine in my life hes just horrible he has charge for something that was not legal and when ask about it he ask me to leave the office or he would call the police i was total shocked i have filed with the florida bar and other places deerfield beach Florida
i had a closing at attorney michael albertine office landmark title svr this week i had ask him for and invioce for two things on the hud papers my attorney had ask me to ask for because he told me that was inlegal to charge for so i ask and he told me he would give me the invoice after the closing so after the closing he had left the room the next thing i fould out he left for the day so i had called him three times the next day and with no return phone call back after five hours i drove to his office i had ask for him and after waiting for about twenty minutes the attorney michael had came out and told me to leave the office or he was calling the police i was shocked becaused i just wanted a invoice for the things he was charging me for i have filed a complant with the florida bar the bbb and the frec comission this man should not be dealing with the public in any way and if what mw attorneys telling me he should be charge with fruad .
1 Updates & Rebuttals
Stephen
Fort Lauderdale,Florida,
United States
Sorry for the Bad Experience
#2REBUTTAL Owner of company
Fri, January 04, 2019
Michael Albertine is my father and retied several years ago from Landmark. I was unaware of this report until today.
We have been in business since 1991. My father and I are lawyers with no bar grievances to our name. Landmark has auditors come in and check our bank accounts and files every other year. We have never been reprimanded for our fees/costs or in general about any other facet of our business. There were never illegal fees/costs on our statements. That is objectively and simply a false statement. This was a dispute of how much we were charging this customer.
Although I was not privy to the initial conversations between Michael and this customer, I was in the office and saw what transpired. This happened a few years ago from the date off this post so I don't remeber details but I do remeber the situation because it was quite unusual.
The customer took issue with a fee for which services had already been performed. A statement was prepsented with our fees and costs prior to closing. Nothing was said until the customer was at the closing table. After being told repedtedly that the fee could not be removed, the customer became irate. Michael then matched her irateness (I am acknowledging that this was unprofessional and unacceptable). Eventually the customer left after a long argument.
In our business, unfortunately, some people take the closing "hostage", so to speak, by not closing until we remove or reduce a fee (its not always about us and fees/costs, sometimes and buyer will do it to a seller and vice versa). Its not right but it happens every once in a while. I am not syaing this customer did this. Its just an explanation of why Micahel was unwilling to remove a fee at closing.
I am writing this rebuttal in the hopes that this customer realize that Landmark is under new ownership and that I appreciate all of my customers and do not want them to leave our office unhappy. Issues do arise and mistake sometimes are made but I always do whats right and will usually work with a customer who brings up an issue. I invite this customer to contact our office to speak with me as I would like to make it up to you, the best I can, if you are willing to work with us one more time.