Complaint Review: Laptopready.com

INSIDIOUS PATTERN OF BUSINESS

In early April 2007, my relatively new Compaq R4000 laptop and power supply was picked up by DHL shipping, arranged through Laptopready.com, for repairs after I talked with a technician who I informed what needed to be repaired and he assured me they had access to the needed part(s).

My charge card was billed $504 on 4/17/07 when I was told it required a new motherboard and I consented to that amount. To my utter dismay and disgust, my computer has never been returned. I have been given very unsatisfactory "runaround" excuses about its return date each time I have called and was able to connect on their line which has a habit of cutting off. Last few calls I was disconnected each time I redialed which makes communication with them virtually impossible. They also do not reply to e-mails.

I have subsequently learned there are numerous other victims of this entity whose credit cards were charged and the items not returned. I did a Google search of their phone number at the suggestion another unhappy client in the same predicament and discovered this business has over 200 links advertising themselves as specialists in just about any brand computer one could name; i.e., all laptop repair roads lead to this enterprise. Their modus opperandi leads me to conclude that there is something far more sinister going on than their incompetence and that they are using the Internet as a vehicle to promote their self-serving, fast growing, fradulent enterprise; they advertise themselves in the Magic Yellow pages as "one of today's fastest growing companies, serving every ZIP code in the U.S. and over 200 countries" ... "the nation leader in the repairs area"...

Charging credit cards and not returning customers' computers under the guise of repair services is about as insidious as it gets!

Judy
Palmdale, California
U.S.A.