Complaint Review: LAPTOPS DIRECT ENTERPRISE LIMITED

I want to see if I could receive any help with an accident that happen to me with a company that is located in UK. The Company name is LAPTOPS DIRECT ENTERPRISE LIMITED and their website is http://www.notebookdirect.net.

I bought a laptop from them a month ago and had to pay with western union which in total I had to spend $733 dollars. I never receive the laptop and when I try to talk to them inquiring as to why i haven't received a tracking number or my laptop yet. I was then informed that CUSTOMS was requiring a fee of $250 USD to ship to my address. I stated that is unacceptable and told them to cancel my order and wanted a full refund. I was denied for a refund and when asked for a tracking number, since it was already shipped and on hold at CUSTOMS, I was then informed that the business owner was in South Africa and would not release the tracking number to the "sales rep". I demanded to speak to the owner and to know his name, so the the customer service gave me the owners name and his cell phone number. When I spoke to the owner by phone I asked for a refund but no refund was offered, only either purchase another laptop for $420 USD or pay the $250 CUSTOMS fee. Then I bought another laptop for $499 dollars with them trough paypal, but ended up telling me the same thing and that I needed to pay $250 for customs fee. I reported this to paypal and I'm getting my $499 dollars back, but not my $733 since I paid trough western union. The only way to get my money back is if the police contacts western union, but I don't know how to do so. Please I really need all the help I can get to recover the money of other victims as well as my; as well to bring justice to this company and the individuals who are involved.

The CEO pretends to be name Bello Anthony Moruf and his cell phone number is +2348087415252

The so call Delivery company's phone number is +447031978986 but its the same person that I'm dealing with, but calls to be name Robert Chain.

The customer service which I have receive emails from are

 Cellabase@gmail.com - I have chat history that I had with this person if it could be of any more help.

sales@onlinephonesdirect.com

Sales@notebookdirect.net

Customercare@notebookdirect.net

There is another number which I call that is in the website, but when I call it seems to be a residency of people who claim to not know about this website and company. The first payment I made trought western union was to

 WALTON JOHN

9 ROYAL CRESCENT,

GLASGOW, G3 7SP

and then the second payment I made trought paypal was to someone called

chris verrill

cverrill1967@hotmail.com