LAPTOPS PLUS Dropped off computer with a broken DC jack; picked up computer with a broken keyboard and dead battery. soon after, a dead computer too. ripoff Carlsbad California
I dropped off my Acer Ferrari laptop at LAPTOPS PLUS in Carlsbad after the DC jack broke. After a week of waiting, I picked up my laptop. The salesman tried fairly hard to sell me a new battery while insisting that mine would not hold a charge. (Which it had just before I brought it in to be repaired.) I stiffly declined, paid the $260 and departed.
Upon arriving at home and using the computer, I found that keyboard was hardly respondant and that I had to literally smash keys three or four times to make them input. I also had to shove the DC plug into the jack in order to power the unit.
After buying a new keyboard to make the computer at least tolerable to use, a strange clicking noise began to sound from inside the case and within a week, the computer no longer booted.
Thanks, LAPTOPS PLUS.
Chris
Carlsbad, California
U.S.A.
5 Updates & Rebuttals
Chris
Carlsbad,California,
U.S.A.
Invoice Number:
#6Author of original report
Fri, August 08, 2008
C4691
John
Santee,California,
U.S.A.
Please send me the Invoice number
#6REBUTTAL Owner of company
Sun, February 24, 2008
I have several hundred people named Chris or variant thereof that had DC Jack repairs. Please either send it to (((REDACTED EMAIL ADDRESS. we only allow official company email))) or post it on this board or call me with the info 619-596-2141 x318.
You invoice should start with a C (for Carlsbad)
Chris
Carlsbad,California,
U.S.A.
At this point..
#6Author of original report
Mon, February 18, 2008
I appreciate your response, John. I'm not sure what can be done at this point due to the age of my complaint. I still have the broken computer and the receipt for service. My e-mail is (((ROR REDACTED))) if you would like discuss this further.
Thanks,
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
John
Santee,California,
U.S.A.
Resolution to any complaints, please contact me directly.
#6REBUTTAL Owner of company
Sun, February 17, 2008
Chris in Carlsbad,
I will research your complaint and follow up with a resolution.
It is unfortunate that as the owner of a multi-store business, I cannot be in all places at all times. I really do my best to create a culture for my employees that fosters a high level of service at a reasonable price. Sometimes there are bad apples.
The previous complainer "Greg" was most likely an employee that I fired after I found out that he was embezzling and not treating our customers appropriately. (Pocketing cash sales, selling his own equipment, etc..) The post came out soon after he was fired, and he used other consumer advocate sites to discredit our stores.
I welcome anyone who has a complaint to contact me directly. I am the sole owner of all three Laptops Plus locations in San Diego and I can be reached at: 619.596.2141 x318 or toll free 877-WOMBOINC (877-966-2646)
I take these matters very seriously, this is my business.
John Sommatino
CEO
Wombo, Inc. dba Laptops Plus
8733 Magnolia Ave.
Suite 100
Santee, CA 92071
619-596-2141
Laptops Plus #2
7878 Clairemont Mesa Blvd.
Suite A
San Diego, CA 92111
858-278-7760
Laptops Plus #3
6020 Paseo Del Norte
Suite D
Carlsbad, CA 92011
760-431-9114
Chris
Carlsbad,California,
U.S.A.
WOMBO INC: LAPTOPS PLUS
#6Author of original report
Wed, April 18, 2007
Found an alternative complaint at:
http://www.ripoffreport.com/reports/ripoff235619.htm
I also posted a rebuttal.