Complaint Review: www.laptopscreen.com

First off, great website & good idea as long as it remains balanced.

I am a computer tech & have used these guys for years.
They have NEVER messed up any of my orders & they are professional, capable, reasonably priced & efficient.

I know from dealing with the public that sometime honest mistakes happen & if the business gets a chance to make good they will (that's a generalisation but the majority of business owners are basically honest).

I also know that some people are never happy deciding beforehand that the product or service they seek is worthless, others break things but blame the business & some have serious mental health issues.

All I can do is speak from experience.

Thanks.

HP/compaq has a habit of changing part numbers in mere days. just because it says its compatible today does not mean it will work tomorrow. as a depot technician i give you this bit of advice. quadruple check compatibility. it the plug looks different in a fuzzy picture it most likely will not work. its always best to get OEM parts from say hp, dell or whoever made the thing in the first place. very seldom do i go outside of manufacturer for parts. sure it costs more but my clients are happy to have it the way it was out of the factory.

Our volumes are about on par, but it seems that our Lower Mainland BBB is very strict.

All of the comparable US suppliers with comparable number of complaints have A/A-/A+.

It's a little frustrating to say the least.

But all we can do is keep on going and address issues one at a time.

We take very much pride in what we do, since most everything is done in-house, and we put a lot of time and energy in absolutely everyting: Supply chain, Web development, Technical knowledge and Customer Experience.

And thus of course we take all concerns about our performance straight to the heart.

Although, problems do happen, your case not excluded, we'd like to think we can talk out any problem, since every incident leads to positive improvement in our work and our Customer's Satisfaction.

Currently Your Company has a B rating:

Factors that lowered LaptopScreen International Inc's rating include:

10 complaints filed against business Factors that raised LaptopScreen International Inc's
Customer Complaints Summary 10 closed in last 12 months
Guarantee Warranty Issues - 1
Service Advertising - 9
Total Closed Complaints 10

Seems you are very familiar with their practices but so am I. My company currently holds an A+ rating and while I have 14 complaints (All rectified) in the past 3 years I ship an average of 500 customers daily so my percentage to yours is impeccably better. You should learn from this experience from a larger volume distributor.

Link to your BBB profile:
http://www.bbb.org/mbc/business-reviews/computer-supplies-and-parts/laptopscreen-international-in-north-vancouver-bc-1257595

Also, just an FYI, BBB complaints take 1-2 weeks to reach a business.

(Which the customer may be aware of having received 14 complaints for their business and being the complaint contact)

The label was issued of our free will. And had the customer answered their phone to speak about the situation on march 8th, it would have been issued than. We simply wanted to chat...

Again, we provide Toll Free pre-sales and post-sales support, and if anyone is unsure of the correct item for their laptop,
by all means call us, we love to chat.

dearlady.com is your business?

No wonder...

After over two weeks of nonsense e-mails I decided to contact the Canadian Better Business Bureau. Amazingly enough Ellis immediately sent a return label which was mailed today with UPS tracking number 1Z49W2Y99196855092.......Thanks www.Ripoffreport.com for helping resolve an aggravation all for poor product listing and too frugal to send a label or give me an address since I was willing to pay the shipping. If nothing else Elliot I have learned to watch who I do business with and I hope you have learned how to better accommodate your customers. And as a business owner I can assure you that your recent comment of "Any publicity is good publicity" will come back to haunt you when people read this post.

Customer can review the order confirmation for March 1, 2012 in their e-mail to see what exactly the customer ordered. (Maybe the customer won't mind coming back to post their order confirmation?)

We have provided the customer with the return label by e-mail.

Regards

No RMA was given...I was asked to supply this company with an additional $15 for a label to send back their incompatible item. When searching your website I typed in DELL XPS M1330 and "YOUR" suggestions were two...one which is not in stock. The one you sent fits a 13.3" LCD Laptop /Macbook SCREEN For LP133WX1 (TL)(A1) fits Apple A1181 Model / LP133WX1-TLA1 and has NO COMPATIBILITY with a Dell XPS M1330. End of subject.....Quit calling me or leave a message you coward. Send me a label or tell me where you want it shipped and provide a FedEx account number. Your choice. I also see I received a message from an update on your website but you have closed my ability to get to your website. Porr judgement...good luck with future sales.

Customer ordered, received and has submitted pictures of:

Laptop LCD Screen 13.3-inch WideScreen (11.3"x7.1") WXGA (1280x800) Glossy CCFL 1-Bulb compatible with Dell STUDIO XPS 1330 (Direct copy from the Invoice)

Customer in fact has (and submitted pictures of the corresponding screen):

Dell XPS M1330 13.3-inch WideScreen (11.3"x7.1") WXGA (1280x800) Glossy LED

(Completely different series, and incorrect back light was selected)

We provide Toll Free telephone support from 7am to 6pm, M-F 1 855 630 1111, pre-sales, and post-sales.

Customer can return the item using the already provided RMA number at any time.

Refund will be issued once the item is back in the warehouse.

Hi Ellis, I am glad I am not the only one that see's your scam.....Thanks Jim for you backing. Answer this some more Ellis.....that way the ratings go up and you will not be able to blatantly RIP OFF any future customers. 

When I order screens for laptops, they come from a wide range of manufacturers.  LG, Sony, Phillips, Toshiba.  It does not matter what make the screen is for, as long as the part number ordered and delivered, matches the part number of the screen it will fit that particular laptop.

There are issues with some Compaq's, where Compaq (in their wisdom), changed screens partway through the manufacturing process, and now there are 2 different screens for the same model laptop.  Where the connector is on the other side.  Therefore the screen harness is not long enough.

Even when I order a screen for this particular range of laptops, and by ordering from the part number on the reverse of the screen, I have to double check with my vendor, which side the connector is on.  As they claim that e.g. LTX15AW01 is the same as LTX15B01, when in fact yes it is the same screen 15.4" WXGA, but the connector is on the opposite side to where I need it to be.

It certainly became laptopscreen.com's issue when the part number IS ACTUALLY for a Toshiba screen. They sent the wrong product regardless of whether there are two screens for that particular Dell model - BECAUSE THEY SENT A PART FOR A TOSHIBA.

As a PC repair business owner, we know that when ordering laptop screens, we always order the screen from the part number.  Never from the model number of the laptop.  For the reasons stated below.

Some laptops DO have 2 different screens which the manufacturer claim will work in that model of laptop.  laptopscreen.com have shown this on this particular model of laptop.

I fail to see how it is laptopscreen.com's issue, when the OP has incorrectly ordered the screen.  Simply by going off the laptop model number.

The op should of either contacted laptopscreen for advice, or taken the laptop to a local tech, instead of attempting to repair it themselves, thus causing the issues shown here.

Simple thing to do, would be to pay the $15 for the return shipping, ask for a refund, and either purchase and install the correct screen, or take it to a tech.

Successful troll is successful

Don't feed the trolls

"Now that we may have some legitimacy in your eyes"

How long did it take you to create all those fake profiles?

I just looked up the part # you provided in your original post.  As best I can tell, the screen they sent you for a Toshiba laptop.

http://cgi.ebay.com/Toshiba-13-3-LCD-Laptop-Screen-LP133WXI-/280619102594#ht_500wt_1091

Hope this helps you take this jerk down.

Hi Jim, appreciate the skepticism!

For your information www.LaptopScreen.com has been operational since 15 March 2001:
Registrar of Record: Register.ca Inc
Record last updated on 14-Apr-2011.
Record expires on 15-Mar-2019.
Record created on 15-Mar-2001.
Source: www.whois.com

Check out these 302 video tutorials posted on YouTube by our customers:
http://www.youtube.com/results?search_query="laptopscreen.com"

Check our these 910 reviews posted by our customers here:
http://www.resellerratings.com/store/Laptop_Screen

Check out 136 unique mentions of our site on Notebookreview.com forums:
https://www.google.com/search?q=site%3Aforum.notebookreview.com+laptopscreen.com

Now that we may have some legitimacy in your eyes,

DELL M1330 came with two options from DELL:
a) Default: CCFL backlight + 1.3mpix web-cam, Standard thickness top cover
b) Upgrade: LED backlight + VGA (640x480) webcam, Extra thin top cover
(When I bought mine I picked the 1.3mpix webcam - thought it would work HD in Skype - it doesn't)

We display all options that come with any potential system
(Check Inspiron 1545 - it's got 8 different options),
and specifically try to help customers to locate the correct option they need.
We have a Help me to choose button, info on every significant specification,
and 77 in-house-written technical articles related to anything and everything one would want to know about replacing LCD screen on their own. Plus a really large caption on top of every page with listed screens: " Make sure that new replacement screen has same size, resolution, backlight type as your original screen!"

"All products listed are in-stock" means that when the screen is listed for sale (able to Add to cart), it is in-stock, as opposed to sites which let you order products which are not in-stock, and hold your money for weeks until they get stock, or you ask for a refund.

Feel free to ask away if anything is still unclear,
but please be serious, somethings said here, are not even addressable.

Regards,

Ellis

I just went to YOUR site and noticed a few issues.  I looked up the same system the OP says he was trying to repair.  Now for the first issue.  If the parts are not supposed to be interchangable, why do both show up for the same system.  You don't even have the actually part #'s listed.

The second issue:  every link I clicked, the page it went to always stated that "All products listed are in stock" but then I found several items listed that then had "out of stock" right next to it.  Here we are 1 week after the support ticket was opened and the screen that was "temporarily out of stock" is still LISTED and still "OUT OF STOCK."  False advertisement, better get that changed.  Not that you will be using that site much longer anyway.  Give it a couple more weeks and then you will go on to the next site to run your scam right.

To the OP:  This just a piece of friendly advice.  In the future I'd recommend going through either the manufacturer or a legitimate pc repair shop to be sure you get the correct part.  Or, I guess you could just tear it apart before you try to order and use the part # off the old one.  Even if it's just the part #, it will still save you the trouble of having to put up with scams like this.  And if they don't list the part #, like this jerk doesn't, it is probably a scam site.  I'd say that's probably one of the few screens he actually has, and he just keeps sending out to each new victim.

Here's a link to a thread discussing XPS M1330 screens:
http://forum.notebookreview.com/dell-xps-studio-xps/258686-dell-xps-m1330-question-about-ccfl-lcd-wled-lcd.html

Here's a link to a video of XPS M1330 with CCFL screen being replaced:
www.youtube.com/watch?v=IUqyAVEDLGM

Always make sure that the new screen matches the original in SIZE, RESOLUTION, and BACKLIGHT.