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  • Report:  #1171718

Complaint Review: Laptopz-outlet

Laptopz-outlet micro payment Nearly Dead or Dead power cords New Brunswick New Jersey

  • Reported By:
    Rita — Gray Tennessee
  • Submitted:
    Sat, August 23, 2014
  • Updated:
    Sat, August 23, 2014

I first purchased what I thought (and was described) as a compatible AC Adapter cord for my Toshiba laptop Dec 21, 2013.  It worked fine for awhile. However, on July 3 it just died.  I contacted the seller Laptopz-outlet via Ebay about replacing and the warranty.  They wanted me to send the cord to them but I wasn't gonna send a dead cord. So they asked me to pay an additional $3 to get a new cord.  They sent the cord and brick.  In about 5 weeks the cord just died, again.  Again I contacted them to send a replacement and asked them to overnight but they refused. This being after I don't know how many emails corresponding back and forth and they only answer one a day and very late at night usually (well after midnight) and we are in the same time zone supposedly.  I finally received the replacement Aug 21, 2014 and plugged it in and it doesn't even work.  Now they want me to send them back both cords for a replacement. I shouldn't have to pay to ship something damaged back.  It is my opinion that the merchandise is suboptimal. I am in the process of opening a file on ebay regarding them also. Don't buy from them. 

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