Larry H. Miller Dodge ripoff I bouight a new car on a lease and then 10 days later was told I didn't qualify Sandy Utah
On April 24, 2007 I went to Larry H. Miller Dodge and was very interested in getting a new car. It started off by them checking my credit and telling me how much my trade in was worth. Of course they told me that they would give me between $1500.00 and $1000.00, not what I was expecting, but was close to the KBB. Next they came back and told me that I was approved for a lease and that my payments would be about $400.00 a month for 27 months and that was with a down payment of $800.00 AND my trade-in.
So I told them that I didn't have anything for the down payment right now and I was looking to get the payments at LEAST $100.00 cheaper and with no down payment. The guy goes into the office and comes back saying that they were able to lower the payments down to $347.00 a month with no down payment (I was wondering how that is possible to have a lower payment with no down payment.)
So I was okay with the payments and we setteled. I got the car, signed all the paperwork, gave them my old car and the keys, and drove home about 1 hr later from when I walked in with a new car.
Then about a week and half to 2 weeks later, May 5th, I get a call (a very rude call) saying that I need to call Bob back about my car. I thought that maybe there was a defect or something so I gave the call back. No answer! I left the message on Bob's voicemail and thought that I would get a call back a few hours later, nothing. The next day I get a call from Bob and he proceeds to tell me that I wasn't qualifed for the car and that I would need to get a co-signer or I would have to take my trade in back. He went on to tell me that I would need to find one by Monday. He called me back on a Saturday, while I was at a resturant eating lunch.
Bob then asks me if that is possible for me to get a co-signer, I go on telling him I was eating at the moment and would like to know if we could talk about this another time. He then stated that he needed to get everything taken care of by Monday. I then asked him that if I wasn't qualified shouldn't the guy that sold me the car been able to tell this and I shouldn't have been allowed off the lot if they didn't have a definite YES answer. He then didn't answer my question and said that I just need to get a co-signer by Monday.
So after I was done with lunch I didn't feel that it was right of them to give me the car and let me drive off the lot with a new car if I didn't qualify. I looked at the contracts that I signed along with the other guy that was explaining the contracts to me. And there I found it clear as day that they had to report to me IN WRITTING BY SEVEN DAYS IF THEY WERE NOT ABLE TO FIND SUFFICIENT FINANCING.
Well I did not receive anything in the mail stating that I didn't qualify. During that week I did get another 2 or 3 VERY VERY RUDE CALLS FROM BOB. Saying that he hadn't heard from me and that if I didn't call him back then he would need to take the car. I talked to them on Saturday May 12, due to me working some graveyard shifts. I then said that they aren't even following the guidelines quoted in there OWN contract and that I think a lawyer is needing to be involved with this and I will also contact the attorney general as well. He then said okay you do that, end of conversation.
Then on Tuesday May 15, from between 7am and 1 pm they had taken my car from my driveway. I was asleep during that time cause I had pulled an all nighter from 8pm till 7am. Now to make things worse I still had to go to work at 8pm again and get my daughter to the sitter. I am a single mother so that makes it that much harder. I have to work full-time (as well as any extra hours I can) and I go to school full-time. I have since been trying to get rides from my family and have not once been contacted by them saying that they have taken my car.
I will of course be giving them a call to see what the heck they are doing. I will never go back there. I will let everyone I know that they will sell you a car and then just take it back 2 weeks later. This is bull! Sure if I don't qualify don't sell me the dang car THAT SIMPLE!
Misty
Provo, Utah
U.S.A.
Click here to read other Rip Off Reports on Larry Miller Dealerships - Subaru, Toyota, and Dodge
7 Updates & Rebuttals
Travis
Slc,Utah,
U.S.A.
Misty sounds like they switched your tires
#8Consumer Suggestion
Mon, May 21, 2007
Check your tires for different brands, sizes, or tread designs on them. They most likely did steal your tires and dout they would of gave you that trade in amount on your car if you rolled into thier lot on bad tires anyways.
call the place that last sold you your tires. they most likely have a record on thier computer of the purchase including date, time, milage your car was at the time, and discription of the tires.
- get a police report
- file a complaint with dept of motor vehicles
- file a complaint with debt of commerce
- file a complaint with BBB and stay with the process
- file a complaint with attorney generals office
if all else fails hire an attorney and take them to small claims court.
Travis
Slc,Utah,
U.S.A.
Misty sounds like they switched your tires
#8Consumer Suggestion
Mon, May 21, 2007
Check your tires for different brands, sizes, or tread designs on them. They most likely did steal your tires and dout they would of gave you that trade in amount on your car if you rolled into thier lot on bad tires anyways.
call the place that last sold you your tires. they most likely have a record on thier computer of the purchase including date, time, milage your car was at the time, and discription of the tires.
- get a police report
- file a complaint with dept of motor vehicles
- file a complaint with debt of commerce
- file a complaint with BBB and stay with the process
- file a complaint with attorney generals office
if all else fails hire an attorney and take them to small claims court.
Travis
Slc,Utah,
U.S.A.
Misty sounds like they switched your tires
#8Consumer Suggestion
Mon, May 21, 2007
Check your tires for different brands, sizes, or tread designs on them. They most likely did steal your tires and dout they would of gave you that trade in amount on your car if you rolled into thier lot on bad tires anyways.
call the place that last sold you your tires. they most likely have a record on thier computer of the purchase including date, time, milage your car was at the time, and discription of the tires.
- get a police report
- file a complaint with dept of motor vehicles
- file a complaint with debt of commerce
- file a complaint with BBB and stay with the process
- file a complaint with attorney generals office
if all else fails hire an attorney and take them to small claims court.
Travis
Slc,Utah,
U.S.A.
Misty sounds like they switched your tires
#8Consumer Suggestion
Mon, May 21, 2007
Check your tires for different brands, sizes, or tread designs on them. They most likely did steal your tires and dout they would of gave you that trade in amount on your car if you rolled into thier lot on bad tires anyways.
call the place that last sold you your tires. they most likely have a record on thier computer of the purchase including date, time, milage your car was at the time, and discription of the tires.
- get a police report
- file a complaint with dept of motor vehicles
- file a complaint with debt of commerce
- file a complaint with BBB and stay with the process
- file a complaint with attorney generals office
if all else fails hire an attorney and take them to small claims court.
Misty
Provo,Utah,
U.S.A.
Updated Info
#8Author of original report
Mon, May 21, 2007
So on Saturday, May 19 I went to go pick up my "trade in" car from the dealership. They gave me the keys, and my title. Weird though when I backed up my car, I heard a clunck sound. I didn't think much of it until when I went to go see the guy about getting the info of the tow company so I can get my stuff back that was left in the car that they took away from me.
When I got out of the car I smelt a smokey smell. Then as I was drvinig away I noticed that my car was smoking even worse. My mother was following me and said that I should pull off the side of the road, we got to the mall near the dealership. All the time I wasn't going faster than 25 mph and just then my tire blew out. Now I wouldn't think anything of it but, the tires on my old car are only a year and a half old. So I am not sure what to think about that.
Also I don't know what to do now, I don't have either my old car (yet) or my new one. Any suggestions? Who should I call to get the new car that I purchased back since I did sign all the papers. And what should I say? Any information would be greatly appreciated.
Michael
Bountiful,Utah,
U.S.A.
Lemmon Head Miller
#8Consumer Comment
Mon, May 21, 2007
Travis nailed it pretty much. Karl Malone Toyota did the same thing to me. Gee, another Larry H. Miller dealership. Anyway I got my trade in and down payment back so I wasn't taking the bus. While I take responsibility for not taking the time to make sure the deal is done, the dealership likewise has a responsibility to tell you. These are also known as yo-yo deals.
Here is what a consumer rights attorney had to say:
Remember that if you have signed papers, you own the car, regardless of whether the vehicle has been financed.
Your credit was good or the dealer would not have delivered the car to you at the price you agreed to pay.
A finance document showing payments, deposit, interest rate and other financial items is a binding contract, giving you specific legal rights.
You own the car subject to making payments only. The dealer cannot change that once you take possession.
Keep all copies of your paperwork and anything else associated with the sale (including calendars, photographs, advertisements). If the finance manager asks for your papers at any time for any reason, refuse! Keep these documents in a safe place, not the car.
If you are called back to the dealership to sign additional papers, either do not go or do so in a different car than the one you bought.
Have a friend or spouse drive you and witness whatever is being told to you. This will prevent the dealer from taking your car as hostage, an all too common happening.
If a dispute arises with the dealer over the contract and the dealer demands the car is returned, park it in a garage or remote location until the matter is resolved, to prevent it from being taken against your wishes.
Put together a complete timeline of everything that happened from the time you thought of purchasing the car until the car was taken away. Try to remember specific names of dealership personnel and any statements that were made to you during conversations with the sales and finance staff.
Keep track of all monies you had invested into the purchase, including registration, insurance, down payment and trade. Never pay cash and always get a receipt!
Courtesy of lemonlaw.com
I hate dealerships. What's the old saying? 99.9% of dealerships give the rest a bad name.
Travis
Slc,Utah,
U.S.A.
They pulled A Spot Delivery Scam On You
#8Consumer Suggestion
Sun, May 20, 2007
It is a scam that dealerships pull on unsuspecting customers. The way it works is you give the dealership your trade in, they lie to you and say your financed when your not. They hurry and sale your trade in. then in about 2 weeks they call and claim the financing didnt go through. so by this time they got you where they want you. They'll now offer to sell you a cheaper, poorer quality vehicle with a down payment and higher intrest rate.
Never believe that any financing is complete unless it has a loan officers signature on it. Always secure your own financing with a financial institution that isnt associated with the dealership you plan on doing business with.
if a dealership ever pulled that crap on me they'd find thier car torched in a desert somewhere.