Larry H Miller Hyundai Southwest Hyundai Jacked Up The Final Purchase Price With A Printer Scam. Albuquerque New Mexico
The Sales Staff negotiated and promised several discounts (miltary, rebate and True Price matching). All was written down on a worksheet that looked good (this worksheet disappeared in the Finance Office).
It got very late, then we where moved to the "Finance Office". He at first appeared very friendly and co-operative but did not allow us to see what he was doing on his computer screen. He then said that "his old dot matrix printer was slow and could we just please sign the finance forms before he ran them through the printer?" We were tired and it was late, so we did as asked (we are in our 60's).
We thought we had a good price. After the paper work was done and folded neatly into a cardboard folder, we took possession of the car and went home.
I was notified by my Credit Union (days later) that the Loan was approved and what the payment would be. I was shocked to find out that the "Finance Man" had added $5000.00 in added extended warranty fees and insurances and had not given us any of the promised discounts.
Now, we have a 10 day return policy in our state but this all came to my attention 1 day after the deadline and my signature was on the bottom line.
I'm getting old and stupid so this is a WARNING to anyone out there. Larry H Miller Hyundai on Lomas Blvd in Albuquerque is a Con and a Rip-Off.
5 Updates & Rebuttals
Robii
Hobbs,New Mexico,
United States
Elder abuse law in NM
#6General Comment
Wed, October 10, 2018
https://www.nmbar.org/NmbarDocs/PubRes/NMLawyer/NML-ElderLaw.pdf Click the link and the NM Bar newsletter has a lot of info on elder abuse law NMSA 1978, §§ 24-7A-1 to -18
Cowboy
Buckeye,Arizona,
United States
Cancel your warranties in writing
#6Consumer Suggestion
Sun, August 12, 2018
So Dealers or more specifically financiers within dealers get kick backs and incentive to either raise interest rates by a couple points or sell you extended warranties to get you in their repair shop where they will make more money off of you. Good news is you can cancel these warranties, usually for the full amount if it is within 3 to 30 days depending on what your contract says. Other wise it will be prorated due to some of the warranty time coverage being "used". This is an extremely shady practice by dealers and they will continue to do it, just like GAP insurance at a dealer has about a 200% to 400% increase in cost so they can pocket the difference. I to have learned this all the hard way and for future will talk to finance banks/credit unions before i ever step foot in a dealer, go in "cash" in hand and only work with the end price, never letting the dealer handle numbers as they will hide you from your credit score, true interest rate and so on. Dealers will never show you true interest rates from banks as they will usually mark it up and pocket that extra % they added on.
James
Albuquerque,New Mexico,
United States
Dear MissyMo
#6Author of original report
Fri, August 10, 2018
No, we do not have buyers remorse. We love the car. But trading in back to them for the downgaded version would upset my wife.
Hyundai builds some nice cars. And as for the "go ahead and sign the papers" scam, yes we where too trusting. It has been 24 years since we have bought a new car.
And their system wore us down. What I am warning everyone about is this sytematic scam process and that the True-Car quote was worthless. We had thought that the barganing was all done when we went to the "Finance Director" and the rest was simply filling out the forms. It turned out that it was "starting out from square one with a different crew".
Just take heed and be warned.
MissyMo
Guyton,United States
Question for you
#6Consumer Comment
Fri, August 10, 2018
Why were you so stupid as to sign a blank form?? Surely in 60 years, you've learned that!! Sounds like buyers remorse to me!
Robert
Irvine,California,
United States
Suggestion
#6Consumer Comment
Wed, August 01, 2018
If what you are saying is true, you may actually have some legal recourse.
Check out your State's Elder Abuse laws. If you are in NM it appears that these laws start to kick in at age 60. If they did try and sneak through the extra charges, it may qualify as Abuse under provisions of Elder Abuse laws that deal with financial issues. It may not go anywhere, but probably worth a few minutes of your time to perhaps consult an attorney.
If that doesn't work out look at the actual provisions of the "extras" you ended up with. Some have their separate refund policies that may apply. If they do make sure you get it refunded back against the loan and then have the payment adjusted accordingly.
Good Luck.