Complaint Review: Larry Miller Pontiac Buick Cadillac - Larry Miller Dealerships

I bought a new car from Larry Miller Pontiac. During the paperwork process, the final price was much higher than it should have been, so I checked each line item and found they were adding a charge to engrave a code number in the glass. Since this was a 'surprise' option and charge, I made them take it off, but it goes to show how dishonest and underhanded they are.

During the warranty period, I returned the car to the same dealer for warranty service on several minor items. During this process, they lied on several occasions about the availability of needed parts, so I ended up having to make too many trips to the shop for the covered repairs.

One of the items I asked them to check was a sharp 'snapping' type of noise when rolling the driver's window up/down. The service writer said it was not a problem and refused to include it in the service request.

Sure enough, after the warranty expired, the window mechanism broke the window to the tune of a $400-$500 repair bill. Since the dealer wouldn't help, I contacted the manufacturer and have been getting jerked around ever since.

On replacing the broken window, the tech discovered the factory had neglected to install a bolt in the window mechanism. A replacement bolt was installed, and the noise disappeared, but now they tell me they need another $500 to fix the window regulator and window.

My huge mistake was not waiting for another dealer to get the car I wanted. STAY AWAY from any Larry Miller store, or simply leave your VISA card with the sales staff.

Andy
Boise, Idaho
U.S.A.