Complaint Review: Lash serum plus

 I ordered Lash Serum Plus on October 28 fot a 14 day free trial, I didn't receive the product until the 5th of November. I called them to cancel as the 14days was nearly up. They refused to cancel and extended the trial to the 18th of November. I agreed. I called again to speak with Sean explaining I didn't like the product and wanted to send it back. I was told I was using it wrong and keep trying til the end of the month. Once again I called to cancel on the end of November. They actually cancelled the product the next day saying ghere was no need to return. As I had used my credit card for the shipping, I checked my card on the 1st of December only to find that they charged my $149.95. I immediately called, they said they could refund only a portion of my money, I argued with them, they finally agreed but said it would take 7-10 business days. I returned their product after I demanded they give me an address to return it to. Product returned to them on the 8th of December. After a week, i called again asking where my refund was, they said they wouldn't issue it until they received the product, I explained that they had it for a week already. Finally after several emails and phone calls I call my credit card company to dispute the charge. They called Lash Serum Plus with me on the phone and was told that Lash Serum had tried to reverse the charge but it was denied by my card company and that I would receive a check in the mail within the next few days. Finally my card company refunded my money but now 2 weeks later Lash Serus is denying the dispute and now I have to provide all information to prove my claim.