Complaint Review: Lauren B Jewelers

This company sold me jewelry over the internet that was worth less than half of what they claimed it to be. After I received it in the mail, I was shocked at the poor quality/craftsmanship and how cheap it looked.

I requested a return authorization from the company on the same day which they denied under the false pretense of customization. False pretense because the ring had not been customized or altered for me in anyway and was a stock item, and therefore eligible for return. I then had the ring appraised by an independent GIA specialist who confirmed it not only looked cheap but was essentially worthless. The appraisal provided by LaurenB with the jewelry was completely fraudulent and did not even come close to accurately reflecting the market value of the jewelry.

I provided my independent appraisal to LB and again requested a refund which was met by a belligerent store manager Aric Behar who berated me and attacked my character. I received zero professional courtesy. He refused to do anything to fix the situation and basically told me I was stuck with the junk ring and it was my fault for not more carefully reading their terms of service. My husband and I are hard-working good people serving our country overseas with the US State department diplomatic corps.

We just wanted to buy a nice piece of jewelry for our anniversary. No one deserves to be treated the way LB treated us, defrauding us of thousands of dollars and then treating us with contempt. They do not merit anyone's business.

I wish someone had warned me about this company before I trusted them with such a special purchase. Biggest consumer mistake of my life.

Reason of review: Bad quality.

Monetary Loss: $5100.

Preferred solution: Full refund.

I didn't like: Quality of the merchandise, How i was treated by the store manager, That they get away with defrauding their customers, Fraudulent appraisal they provided with my purchase.