Complaint Review: Lavish/Neudermis

 I saw this ad on Facebook - free trial of Lavish skincare. I was not given an opportunity to reject the Neudermis - it was added automatically. I don't remember seeing anything about recurring shipment. Six weeks later I received a 2nd unordered shipment. The products do not work and when I called to return the shipment, I was offered a reduced price for future orders. I refused and asked to return it. I was offered a 75% refund. The customer service rep was pleasant and did mention that I needed to call a 2nd number to cancel my Neudermis order. When I called the number, it was disconnected and had to re-call. The person who answered was the same person from the previous call but she put me on hold and a different rep came on the phone. When I asked to cancel I was given an opportunity for a discount but they would not take back the product nor would I get any kind of a refund. Shame on me for not reading the fine print closer but hopefully my experience will help someone else.