We bought a pair of shoes on their website www.laybelle.com which is also a part of CoutureHardwear.com and they charged the credit card $200 and then told us they did not have the right size and so they could not send the shoes.
This was over 8 months ago and we have been trying to work with them to get refunded. They have sent us emails telling us they were sorry and their credit card merchant is having issues and they will mail us a check. They have not mailed a check and they will not respond to any emails now. They stringed us along so long that now the credit card company will not get involved.
BEWARE of this company! Nothing on their website is worth this headache!
I believe the lady we have been trying to work with is named Natalie Boladian.
2 Updates & Rebuttals
A.
Germanyhands off
#3Consumer Comment
Wed, January 19, 2011
I ordered a pair of shoes 6 weeks ago. My credit card was charged immediately. After a while I send them an email and asked about the shoes. No answer.
I had to send several emails to them before I received an answer. Finally I got a tracking number - BUT - this number doesn't exist. Since then I don't get any response on my emails and I haven't received the shoes nor my money back. My advice. Hands off from that company!!
DFWM949
United States of AmericaCustomer Completely off their rocker
#3REBUTTAL Owner of company
Wed, October 20, 2010
What's unfortunate is that is customer received their items and did not return them in time. Months went by and they requested a refund and sent the items back, since then we had changed merchant processors and has closed the account of where the original transaction was charged. So having to go back in and refund the customer was an issue on all it's own on a closed account. We suggested to the customer to file a chargeback which would release their funds much sooner then they would like to wait. Another attempt to resolve the issue was to issue the customer a refund by money order which the customer agreed to but first we needed to verify if the customer had filed a chargeback to make sure we were not being scammed out of additional fund, things like this have happened before. I am happy to report that this customer has been refunded and that the issue has been resolved.