Complaint Review: LAZBOY

On July 1st I took my wife (who has a disability walking and walks with a "WALKER" Shopping for a comfortable chair. I have owned two Lazboy chairs in the last four years and convinced her to try one. We found one in Taupe that fit her height and weight perfectly.Even though it was more expensive than I originally wanted to spend I decided to purchase it!!

When the salesman (Mr. Curtis Marquardt began writing up the order he said their would be a $54.95 DELIVERY CHARGE. I then asked him if it would be to big to be put in the truck of my car. He said yes!!!

He also said if it were damaged in my truck I would be responsible! So I agreed to the delivery.
Today, the chair was delivered and two men carried it in two parts and set it up within 15 seconds.
In as much as the chair was in two parts it could have easily fit into my car and trunk and I didn't have to pay for DELIVERY!!!

OF COURSE MR. MARQUARDT NEGLECTED TO TELL ME THAT!!
As a long time buyer of LAZBOY recliners I would appreciate if you can RIGHT A WRONG that I experienced with this VENDOR!!

Thank You for any help you can provide!! AL SILVERBERG
ADDITIONAL INFO ON THIS PURCHASE IS AS FOLLOW: SALES TICKET #4-89328 LOC 829 AMOUNT $699.95 DEL CHG $54.95 SUB-TOTAL $754.90 TAX $58.50 AMT PAID $813.40
The reply to this message was that cannot do anything for me!!! And, Mr. Terry Bradford who called me pretended to not understand why I even sent my e-mail to their main office!! When I bought my Lazboy chairs previusly I lived in New York and delivery was free with the purchase.I had no knowledge of how they were delivered as I was working at the time and not home!!
It is my belief that this company practces "UNFAIR SALES PRACTICES" TO EXTRACT THE MOST DOLLARS FROM THEIR CUSTOMERS.
Al
Henderson, Nevada
U.S.A.