LDCB LDCB slammed our long distance from AT&T where we had unlimited service and illegally switched us to a plan 5 times the rate I was paying. I discovered this will reconciling our bill, finding that th Clarkston, Michigan
Crane Heating & Air Conditioning
P.O.Box 1069
Pittsburg, CA 94565
February 4, 2013
Kent #3299
LDCB - ATT
20 West Washington St, Suite 6A
Clarkston, MI 483436
Re: Account #925 432 4778 307 7
Dear Customer Service
On January 29th, 2013, I found out I was slammed into a long distance
provider I never approved. I found that I was slammed while on vacation in
Wyoming. I asked that the confirmation in my supposed recorded voice be emailed to me,
as I know I did not give my approval. There is no way I would have approved
changing my long distance carrier as I was happy with my previous service which
was recently changed in November of 2011 with AT&T.
I was asked my date of birth on January 29th, 2013, by your staff, which
could have been dubbed into any conversation and easily obtainable in online
search engines. I was also told by staff at LDCB that anyone could say they have
authority to change the service and it can be changed. I am dumb-founded at
this statement. This is the true epitome of being slammed.
To date, I have not received an email enclosing my permission to change our long
distance service as there cannot be one anyway! I am the only one in the office, and the only
one who makes any changes to our phone service. I did not
authorize this switch, and demand to have the fees returned to my account.
I am reporting this to FCC as well as BBB.
Please be aware I will post my outrage in every avenue I see fit should
this not be rectified asap.
Sincerely,
Debbie G
Crane Heating & Air Conditioning
Craneheatingac@aol.com
925 432 4778
CC: BBB, FCC