Complaint Review: Leaders Merchant Services

As a Merchant we were looking for a reputable business to support out payment processing activities.  We found the company called leaders as one of the 10 best processing companies (I do not know who put their name on the list).  Their sales agent confirmed a small charge per month of $40 if the charge limit is not reached, otherwise there will be no fees.  At the first transaction, we discovered the bells & wistles.   Fees here and there, you name it.  For $10,000 customer credit card payment, there were $300 fees plus what Visa or M/C charge.  In total we paid over $750 in fees, in other word it's 7.5%.  Now the problem, getting back to Leaders to solve this issue or at least explain why these hidden charges, no one is available.  Everyone transfers you to a different Dept, Nicole answers she does not know anything, Mo the sales agent who set up the account, is always in meeting.  Customer service says go back to your agent and you stay int he circle.

Please be aware that payment processing companies alwayes play the game switch and bait, with always hidden fees.  Shop around BEFORE signing any contract, as there are hundreds of agents soliciting their services on behalf of the main players First Data, Paymantech and others.