Complaint Review: Leading Restorations Services

EVENTS DOCUMENTED FOR LEADING RESTORATIONS SERVICES

ON APRIL 21ST THE STORM HIT IN THE JOLIET AREA.

ON APRIL 22ND I CALLED OFF WORK TO SEE DAMAGES
DAMAGES WERE ACCESSED AND CONCLUDED THAT I LOST MY 1999 SATRUN SCI A TREE FELL ON IT, THE FRONT WROTH IRON FENCE, THE BACK WOODEN FENCE, THE WINDOWS, NEEDED ROOF REPLACED BOTH ON THE HOUSE AND THE GARAGE (ROOF WAS ONLY 2 YRS OLD), NEW GUTTERS NEEDEDTO BE INSTALLED. THIS DAY I MET MR. KEITH GUNTER AND RICK ZIMMERMAN HANDING FLYERS AND CALLING CARDS ABOUT LEADING RESTORATION SERVICE. I ASKED THEM HOW LONG ON BUSINESS THE ANSWER WAS THEY HAVE BEEN ON BUSINESS FOR A LONG TIME, NO SPECIFIC TIME. SINCE I SAW AT LEAST 15 BRAND NEW TRUCKS WITH THE LEADING RESTORATION MAGNETIC SIGN ON IT. I'D FIGURE IT WAS A GOOD COMPANY TO DO BUSINESS WITH.

ON APRIL 23RD I CALLED RICK ZIMMERMAN AND HE CAME OVER AND EXPLAIN TO ME THAT THEY WERE WILLING TO START THE WORK RIGHT AWAY IF I WAS TO SIGN THE CONTRACT AND SUBMIT IT TO THE INSURANCE. I SAID OK.

I SIGNED THE CONTRACT ON APRIL 23RD CONFIDING ON THEM THAT WORK WAS GOING TO GET DONE.

WE COMMUNICATED ME AND MR. RICK ZIMMERMAN FOR A FEW WEEK, BACK AND FORTH WITH THE 3RD PARTY PAUL COFFAN FOR EAGLE ADJUSTING SERVICE, INC. PAUL COFFMAN AND RICK SIMMERMAN MEET A FEW TIME OVER TO MY HOUSE TO DISCUSS THE DAMAGES AND THE AMOUNT.

WEEKS PASSED AND WE COMMUNICATED BACK AND FORTH BETWEEN ME FRANCISCO REYES, RICK ZIMMERMAND FROM LEADING RESTORATIONS AND PAUL COFFMAN FROM EAGLE ADJUSTTING WORKING FOR THE AIG INSURANCE. THEY FINALY SETTLE FOR AN AMOUNT AND MR PAUL COFFMAN SUBMITTED THE CLAIM TO AIG, MY MORTGAGE INSURANCE.

MR. RICK ZIMMERMAN FROM TIME TO TIME HE WOULD CALL ME AND ASK ME ABOUT THE SETTLEMENT AND TOLD HIM TO CALL MY INSURANCE AND TOLD HIM TO TALK TO A MR LOUIS LARKINS IN CHARGE OF CLAIMS.
HE DID AND WAS TOLD THAT HE WAS WAITING FOR PAUL COFFMANS ESTIMATES AND AGREEMENT BETWEEN PAUL AND RICK.

AGREEMENT WAS MADE AND CHECK WAS TO BE CUT IN A FEW WEEKS.

ON JUNE 21, 22, 23 RICK LEFT MESSAGES ON MY CELL PHONE 3 TIMES A DAY SAYING THAT HE WAS WAITING FOR THE CHECK, HE ANNOYED ME.

ON JUNE 24TH RICK LEFT MESSAGE SAYING THAT HE WAS WAITING FOR THE CLAIMS CHECK TO START WORK. I CALLED HIM BACK AND TOLD HIM I HAVE NOT GOTTEN ANYTHING YET.

ON JUNE 25TH I GOT THE CHECK AND DECIDED TO CALL RICK IN THE EVENING, USUALLY HE ANSWERS THAT EVENING HIS PHONE WAS DISCONNECTED.

ON JUNE 25TH LATER ON THAT EVENING I DECIDED TO TRY ONE MORE TIME IT WAS DICONNECTED.

ON JUNE 26TH SATURDAY, TRIED 4 TIMES AND HIS PHONE DISCONNECTED.

ON JUNE 27TH SUNDAY, TRIED ANOTHER 3 TIMES PHONE DISCONNECTED.

ON JUNE 28TH MONDAY, TRIED ANOTHER 2 TIMES PHONE DISCONNECTED.

ON JUNE 29TH I WAS WORRIED, SO I CALLED THE OFFICE AND GOT AN ANSWERING MACHINE, NO ONE ANSWERED, JUST TOOK MESSAGES, I LEFT A MESSAGE THAT SOMETHING WAS GOIN ON, I PROCEDED TO SAY THAT PLEASE SOMEONE CALL ME BACK THAT I FELT THAT SOMETHING WAS GOING WRONG . I LEFT MESSAGE ON VOICEBOX 201, 202, 203, 204

ON JUNE 30TH I TRIED ONE MORE TIME TO REACH OFFICE, MAILBOXES WERE FULL AND NO ONE ANSWERED, THAT IS WHEN I GOT HOME I CALLED THE 1-888-WE-DO-IT-ALL NUMBER ON THE SIGN, SAME THING VOICEBOXES FULL ALSO

ON JULY 1ST I WENT FOR LUNCH AROUND 12PM TO 1500 ESSINGTON RD, WHERE HIS PLACE OF BUSINESS LEADING RESTORATIONS IS. THE OFFICE WAS CLOSED AND NO SIGN TO SAY THE REASON, NO 20 BRAND NEW TRUCKS IN SIGHT, AS I WAS WAITING THERE WHEN 3 OTHER CUSTOMERS. THAT WERE LOOKING FOR THE CONTRACTORS DROVE UP,

RICH SAID HE GAVE HIS INSURANCE MONEY TO HIM FROM THE STORM DAMAGE FROM LAST YEAR. HE SAID IT HAS BEEN 3 MONTHS AND NOTHING WAS DONE TO IT.

PENNING FROM JANI KING COMMERCIAL CLEANING SERVICES PHONE NUMBER 791-2002 SAYS HE SOLD A HOUSE AND PAID LEADING RESTORATONS FOR A NEW ROOD, LEADING RESTORATIONS SAID THAT THE ROOF WAS DONE, SINCE THE HOUSE WAS SOLD, LEADING RESTORATIONS DID NOT THINK THAT HE WOULD GO AND INSPECT TO SEE IF THE ROOF WAS DONE. THE ROOF WAS NOT DONE AND LEADING RESTORATIONS CONFIRMS AND COTESTS THAT THE ROOF WAS DONE. AND HE PAID 3000 FOR THE ROOF. HE SAID THAT THIS WAS THE 3 TIME HE STOPS AND THAT THE PLACE IS CLOSED.

ANOTHER WAS A SHERWIN WILLIMAS MAN THAT THIS WAS THE 5TH TIME HE COMES OVER TO SELL PAINT TO THEM, AND ASKS FOR THE MANAGERS NAME AND WILL NOT GIVE HIM HIS NAME HE SINCE THEN HAVE BEEN HERE 2 TIMES AND THE PLACE WAS CLOSED. WE EXCHANGED NUMBERS AND DECIDED TO CALL EACH OTHER FOR MORE INFORMATION.

THE SHERWIN WILLIMAS MAN REFEREED ME TO ANOHTER CONTRACTOR OMNICOM, MR MARK MILLER 791-6119 HE COMMUNICATED WITH ME OVER HIS CELL PHONE AND SAID HE WOULD TAKE THE JOB, TO CALL HIM LATER, SO BEING THAT THE PLACE WAS CLOSED AND NO PHONES I DECIDED TO GO WITH HIM AND TOOK MY INFORMATION. MY NAME ADDRESS AND WHAT NEEDED TO BE DONE, HE SAID TO CALL THE OFFICE AND GAVE ME THE NUMBER TO GIVE THEM MORE INFORMATION. HE SAID THAT HE WOULD GET THE PERMIT ASAP. THAT WAS ON JULY 1ST .

ON JULY1ST THAT SAME DAY, AROUND 12:30PM I WENT TO THE CITY OF JOLIET AND INQUIRE ABOUT THESE PEOPLE LEADING RESTORATIONS AND FOUND OUT THAT THEY HAD COMPLAINTS AGAINST THEM ALREADY. A LADY PAID FOR HER ROOF AND WORK WAS NEVER DONE AND SHES STILL WAITING.

THAT SAME DAY JULY 1ST I CALLED THE OFFICE OMNI RESTORATION FROM JOLIET AND AGREED WITH THEM TO DO MY WORK AND WERE BUSY RIGHT NOW BUT WILL GET TO MY HOUSE SOON.

AS SOON AS I CAME INTO THE OFFICE FROM LUNCH, I LOOKED UP LEADING RESTORATIONS ACCOUNT NUMBER AND REALIZED THAT THEY HAVE BEEN ON SERVICE SINCE 11-03 AND THEY HAD TOLD ME THAT THEY HAVE BEEN ON BUSINESS FOR YEARS. I ALSO FOUND OUT THAT THEY HAVE NOT PAID A BILL SINCE THEY WENT ON SERVICE.

ON JULY 2ND RICK CALLS ME AROUND 10:30AM AND LEFT ME A MESSAGE SAYING THAT HE WAS WAITING FOR THE CLAIM CHECK. I DID NOT RETRIEVE MY MESSAGES TILL AROUND 11:20AM THAT DAY.

ON JULY 2ND I CALLED RICK FROM LEADING RESTORATION AROUND 11:30AM AND ASKED HIM WHAT IS GOING ON, HE DID NOT KNOW WHAT I WAS TALKING ABOUT. I EXPLAINED THE SITUATION, HE PROCEDED TO SAY THAT THEIR PHONES WERE DISCONNECTED IN ERROR. HE ALSO TOLD ME THAT THE OFFICE WAS CLOSED BECAUSE THEIR SECRETARY HAD A SICKNESS IN THE FAMILY AND HAD TO LEAVE OUT OF TOWN. I TOLD HIM THAT A BIG OUTFIT LIKE THIERS, I COULD NOT BELIEVE THAT THERE WAS ONLY ONE SECRETARY, AND THAT OUT OF ALL THE TRUCKS HE HAD NO ONE COULD STAY IN THE OFFICE AND GUIDE THESE CUSTOMERS TO WHAT WAS GOING ON, AT LEAST LEAVE A MESSAGE ON ANSWERING MACHING OR JUST LEAVE A SIGN ON THE WINDOW.

I TOLD HIM THAT I WAS THERE AT 12PM ON JUSY 1ST AND THE OFFICE WAS CLOSED. HE SAID THAT HE WAS THERE, THAT I WAS LYING, HE THEN SAID THAT HE WAS NOT THERE AFTER I TOLD HIM I HAD WITNESSES THAT I WAS THERE AND SO WERE THY, AND ALSO TOLD HIM I HAD THEIR NUMBERS. HE CHANGED HIS STORY AND TOLD ME THAT HE WAS NOT THERE AND ALSO HE SAID THAT HE DID NOT WANT TO SIT IN THE OFFICE ALL DAY AND THAT IS WHY NO ON WAS THERE. I PROCEDED TO ASK HIM THAT WHERE ARE ALL THE BRAND NEW TRUCKS THAT HE HAD AROUND THE JOLIET AREA WITH THE MAGNETIC SIGNS THAT SAID LEADING RESTORATIONS. HE AVOIDED THE QUESTIONS AND THEN I FORGOT TO ASK IT AGAIN. I TOLD HIM THAT BECAUSE OF THIS INCIDENT THAT I WAS GOING WITH ANOHTER CONTRACTOR. SINCE HIS PHONES WERE DISCONNECTED AND HIS OFFICE CLOSED, I WENT WITH OMNI RESTORATIONS. I TOLD HIM WHAT I THINK WHAT WAS GOING ON. I WAS PANIC AND HISTERICAL AND TOLD HIM THAT I WAS NOT GOING TO GIVE MY MONEY TO THEM, BECAUSE OF ALL THE RUMORS GOING ON.

RICK FROM LEADING RESTORATIONS GOT UPSET AND DEMANDED THE CHECK AND THAT IT WAS THEIRS. HE THEN PROCEDDED TO SAY THAT I HAD SIGN A CONTRACT WITH THEM THAT 25% OF THE AMOUNT OF THE CHECK WOULD BE THIERS EITHER WAY. I TOLD HIM THAT I WAS GOING TO ASK AND INQUIRE AROUND ABOUT THEM AND THAT I WILL DECIDE.

LATER ON THAT DAY HE LEFT A MESSAGE SAYING THAT HE WAS GOING TO GIVE ME A SWEET DEAL THAT I COULD NOT REFUSE. HE THEN PROCEDED TO SAY THAT HE WAS ON HIS WAY TO GET THE BUILDING PERMIT.

I CALLED THE VILLAGE HALL AROUND 2:30PM AND TOLD THEM NOT TO GIVE THEM A BUILDING PERMIT TO LEADING RESTORATION.
MEANWHILE I CALLED OMNI RESTORATIONS AND GAVE THEM THE OK TO GET THE BUILDING PERMIT.

I CALLED OMNI RESTORATIONS AND TOLD THEM WHAT THEY HAD SAID, THEY SAID IF I GAVE THEM THE CHECK THAT KNOWING THAT THEY WERE SCAMMERS, THAT THE INSSURACNE WOLD NOT PAY.

LATER THAT DAY, AROUND 3:47PM ON FRIDAY JULY 2ND THE PRESIDENT OF THE COMPANY OF LEADING RESTORATIONS CALLED ME UP AND LEFT ME A THREATING MESSAGE AND SAID THAT THEY HAVE STOPPED AT THE VILLAGE HALL TO GET THE BUILDING PERMIT, AND THE PERMIT WAS DENIED. HE PROCEDED TO SAY THAT IT DOES NOT MATTER TO HIM BECAUSE EITHER WAY HE WOULD GET HIS SHARE OF HIS MONEY 25% OF THE CHECK THAT EITHER WAY HE WAS GETTING PAID AND THAT THE BALL WAS IN MY COURT.

LATER ON THAT FRIDAY I CALLED BOB PENNING ONE OF THE PEOPLE THAT I MET WHEN I WAS THERE AT LUNCH TIME AND TOLD HIM WHAT WAS HAPPENING, HE PROCEDED TO SAY THAT HE FILED A COMPLAINT WITH THE ATTORNYS OFFICE FOR FRAUD. AND THEY WERE GOING DOWN FOR FRADUALANT FALSE CLAIMS. AND THAT WE WERE NOT THE ONLY PEOPLE THAT WERE INVOLVED.

I HEARD THIS MESSAGE ON SATURDAY COMING TO WORK AND WAS FURIOUS. I CALLED RICH AT 5AM IN THE MORNING AND LEFT A MESSAGE THAT THEY WERE NOT GOING TO INTIMADATE ME, AND PROCEDED TO SAY THAT HOW DARE THEY LEAVE ME A MESSAGE LIKE THAT. ESPECIALLY THE PRESIDENT OF THE COMPANY. INSTEAD OF SAYING, WELL MR REYES LET ME TAKE U AROUND THE NEIGHTBOORHOOD AND SHOW U WHAT WE HAVE DONE AND TALK TO THESE PEOPLE, INSTEAD THEY THREATEN ME.


I ALSO CALLED THE PRESIDENT OF THE COMPANY ON SATUDAY JULY 3RD AROUND 8:14AM AND LEFT HIM THE SAME MESSAGE THAT I HAVE LEFT RICH. I PROCEDED TO SAY TO HIM THAT INSTEAD OF CALMING ME DOWN AND JUST SHOW ME AROUND THE WORK THEY HAVE BEEN DOING INSTEAD THEY CALL ME UP TO THREATEN ME, AND PROCEDED TO ASK HIM WHAT KIND OF BUSINESS PERSON HE WAS AND THAT I WAS GOING TO THE STATES ATTORNYS OFFICE ON TUESDAY JULY 6TH AND MAKE A COMPLAINT AND ALSO TO THE BETTER BUSINESS BUREAU. I ALSO TOLD THEM BOTH THAT IF THEY WERE INTERESTED IN DOING THE WORK FIRST AND PAY THEM LATER THAT I WOULD AGREE TO THAT, I TOLD THEM TO GET BACK TO ME WITH AN ANSWER.

LATER THAT DAY PAUL COFFMAN FROM EAGLE ADJUSTING SERVICES CALLS ME THAT THE CONTRACTOR RICK FROM LEADING RESTORATIONS HAD CALLED HIM AND TOLD HIM THAT I WAS NOT WILLING TO GIVE THEM THE CHECK. PAUL COFFMAN ASK ME TO CALL HIM BACK.

I CALLED MR PAUL COFFMAN AT 217-317-9568 ON SATURDAY AT 9:00AM AND TOLD HIM WHAT WAS HAPPENING AND THE SITUATION I WAS IN. HE TOLD ME THAT I DID THE RIGHT THING AND THAT TO TAKE NOTE OF EVERTHING THAT WAS GOING ON, AND IT WAS OK FOR ME TO GO TO ANOTHER CONTRACTOR.

July 6, 2004 AT 8:AM I CALLED AIG INSURANCE AND TALKED TO LOUIS LARKINS AT 1-800-352-2208 X-8601 AND TOLD HIM THAT I WILL NOT MAKE A DEAL WITH LEADING RESTORATIONS AND WILL NOT GIVE ANY MONEY TO THESE PEOPLE. HE AGREED NOT TO.
LATER THAT DAY AROUND 12PM LUNCH TIME I WENT TO ATTORNYS OFFICE TO FILE A COMPLAINT.
AT 4PM I FILED A COMPLAINT ONLINE FOR LEADING RESTORATIONS. AS FOR DOING THE WORK FIRST, THEY NOT CALLED NOR CONTACTED ME IN ANY WAY. SO I THINK THERE ARE NOT INTERESTED IN DOING THE WORK FIRST AND PAY LATER, AFTER ALL I TOLD THEM THAT I HAVE THE CHECK WITH ME.

So far Leading Restoration Services have not contacted me, nor willing to show me the work that they have done around the neighborhood. I have seen only sign up with carps on top of roofs. There was a building permit on a house from 4/23/04 and damages was only the front porth roof, and work was not even done. I offered my insurance money to them, after the work would be completed. They have not called me to agree with that. I have the checks but they don't want to agree with my terms. Work then Check.

Francisco
Joliet, Illinois
U.S.A.