Complaint Review: Leafguard of Alabama

The customer in question was called prior to install date scheduled twice, to be moved due to the crew running into issues, ie weather and bad wood on other jobs.  The customer did get a prior phone call.  A later service schedule was not completed on the date scheduled due to a crew getting injured.  It did get rescheduled the next morning and completed, signed off by the customer as satisfactorily resolving the problem. 

Lesson learned, we are as our contract states, not liable for things outside of our control, which is the weather changes, also what we might run into on another job.  We complete each job before we move onto the next job, but trying to predict upfront how long each job will take is virtually impossible.  We want all customers to have the most seamless best experience possible.

But, when you are dealing with construction related projects with many variables, its just an industry challenge to predict this with 100% accuracy.  Perhaps not scheduling outside projects to a specific date is a resolution, rather scheduling that the job will begin and end within a few day window would prevent this type of frustration and demand that we somehow predict every install timing perfectly.  Good news here, this job is done, and if the customer will accept our sincere apology for it not going "perfect" maybe we can all move forward.