Complaint Review: LeanLifePM LLC

As Many others who have complained about the practices of this company online, I ordered the free trial offer from a site that claimed to give away a laptop computer. LeanlifePM was one of those companies that was included. LeanLifePM charged my account for $6.95 which was fine and a fair market value for the product they sent, regardless of the claim of free trial. They sent me an email thanking me for my order but all the links on the email were blank pages.

When I received the invoice via US mail there was no contact information, just an address for return of the product. It was not until I found the charge for $99.99 on my card statement that I found the long distance number (I found this through a phone call to my bank) to reach them at. When I called LeanLifePM, the "customer service" was abusive, did not even bother to listen to me and shouted that I should have contacted them and when I tried to explain in more detail the "customer service rep" shouted more and hung up on me. I emailed them three times.

This information I'm about to give is important: customercare@leanlifepm.com is apparently an autoresponder. When I sent the first email there I was sent a list of "FAQ" answers and told to write to support@leanlifepm.com. if the autoresponer message or the "FAQ" answers did not help me. When I wrote to the support@leanlifepm.com address, I, again received the same auto response from, apparently the same customercare@leanlifepm.com address. Which, in my opinion means that one is forwarded to the other in a loop.

When I tried to email support@leanlifepm.com the first time It bounced back because they don't accept attachments. The attachment I was attempting was the email they initially sent me with all the broken links and a copy of the letter I initially sent to customercare@leanlifepm.com. In the second letter I sent to support@leanlifepm.com (because the first bounced back due to the "no attachments rule) I simply quoted the first letter sent and left out the confirmation email they had initially sent to me with all the broken links.
I made every attempt in each letter to try to rectify the situation.

I have yet to hear from them, although the product arrived today via US mail. At 99.90 for 60 days, that rounds out to be more expensive than any of the most expensive over-the-counter-diet aids that I've seen and in my opinion for the ingredients, is grossly over the fair market value for the product which, as I explained to "customer service" didn't work for me, therefore why would I want more? At which point the "customer service rep" shouted that the alternative was to return it for a credit toward a male enhancement pill. At that point I didn't want to even try to explain that I wasn't male or never intended to become male, but she hung up on me anyway.

I did call my bank. They advised me to return the product immediately, that day, which I've done and if my account was not credited within 30 days, they would take the next legal step for me. Needless to say, I don't think this company is trying to build a customer base @ $99.90 and above per pop, but in my opinion trying to make a fast buck and get out in a big hurry. I had to imagine how many people they've done this to already and how many more they intend to do it to before they are forced to call it a day...

They will still probably become wealthy and have enough left over for legal. Yet, here we are still trying to bite this predator back. Make no mistake, in my opinion that is what this kind of business is, a predator. Don't be ashamed to file a report here or elsewhere. We all want a little something we can't really afford in exchange for some time we can't really afford either to fill out a survey. My time is worth something, and so is yours, just don't waste it on gimmicks. Hopefully this will have a happy ending and I'll actually get my money back. We'll see. In the meantime I've learned my lesson.

Elizabeth
Hales Corners, Wisconsin
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.