Complaint Review: LeanLookRx

I'm not sure which scam is worse, but I was legitimately searching for a way to earn some extra money from home through my computer. I read and researched many search engines to verify that signing on to do online surveys was a legitimate source of income.

As part of the process of completing surveys was opting to receive "free samples"... I should have know better when on the website it said that I was "required" to give my bank or credit card info and be part of a monthly autoship/autopay program.. One that "could be cancelled at any time". So I figured I would go ahead, get the free sample and then cancel...

Not with LeanLookRx. I have called, emailed, left messages, asked for followups, several times all with no response. I paid $3.95 for the shipping of the samples. I had $106.90 withdrawn from my checking account after I notified them that I was cancelling the autopay and autoship program... As far as I'm concerned the withdrawal was illegal and should not have been processed.

I received the monthly supply today and called NovaPointe, LLC after getting their telephone number from their web site. The person I spoke to was very nice, but told me that LeanLookRx was not at that address and that they were a fulfillment (shipper) company. I advised them that as far as I was concerned that LeanLookRx, NovaPointe, LLC and FUlfillment (who shipped the sample) were all listed at that address and so that was where I was returning the product. She said I would get it back because the 2060 E Francis Street address was not a valid address for LeanLookRx. Well, I'm sending it back regardless because I don't believe a word she says. I told her she should contact her customer and advise them that the product was being returned.

This gal gave me a "customer service" phone number which is the same one as on their web site. The telephone number I call(951-833-4436) is a cell phone and either the message box is full or it's out of range.

My feeling is that this is someone who has set up an online store through the NovaPointe, LLC web site and the orders go right to the NovaPointe, LLC database and the order is processed, the money is withdrawn from the account given by the "customer" and the money is autopaid into the subscribers account...

This is a very big scam. I am putting a claim in through my bank to the bank who withdrew the $106.90 and I am closing my current checking account and opening a new one so the next time that LeanLookRx tries to take money the account will be closed. I do not intend to let this continue...

I also searched on Google and found a few blogs of people selling LeanLookRx. I am going on all their blogs and letting them know the scam and what I think of it.

C
West End, North Carolina
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.