Complaint Review: LeanSpa LLC

First LeanSpa draws you in with clever advertising disguised as news reporting on their acai berry blend weight-loss tablets. They promise a free trial for a month's supply of the product, plus free detox tablets and a free gift pedometer.

Sounds nice, but you're supposed to use the product for an entire month to determine its effectiveness. At the same time--noted in small print, inconspicuously toward the end of the 'offer'--is a a note that to avoid being charged $79.99, you must cancel your order within 14 days and obtain a return merchandise authorization number and return the unused portion of acai tablets (plus the extra 'gifts').

In my case, I did not study the offer closely enough, and assumed that I'd have a month to try the product and that, if I didn't like it, I could then cancel out, return the product, and avoid the $79.99 fee. In my case--and this was my experience only--after swallowing the huge tablet, I became nauseous and had a headache for 4 to 5 hours. I tried taking the tablet again on seven different days--taking a day off between because of the nasty nausea/headache effect--to see if my system might come to accept it, but no luck. I certainly did give the product a fair trial, though.

I called LeanSpa 'Customer Service' 11//1/10 and explained my situation to someone called Rochelle and asked if--since the product did not work out for me (nausea/headache)--I could get a refund; I'd return unused tablets and gifts. She said there was nothing that could be done since I'd gone beyond the 14-day trial period. It was that cut-and-dried.

Bottom line: tricky offer, zero customer service. No comment on the product itself is intended.