LearningRX TRUSTED BUSINESS REVIEW: LearningRx dedicated to 100% total customer satisfaction. LearningRx committed to the satisfaction of individuals and families who come seeking help for improvements in learning, reading, thinking, memory & attention.
I would like to take a moment to tell you about my experience at the Lafayette LearningRx. When we reached out to them we were feeling desperate for help with our 5 year little boy, while brilliant he could not seem to remember the names of letters and numbers. When I spoke to them we were told how they could help that they would test him and come up with a program that would be for him and his needs, that would work on locating the problem area and that they train his brain to work past the problems that he was having.
However, what we found when we got there was nothing like that at all…what happened was, yes our child was taken off to be tested and we were shown a video that promised the answers that we were desperate for. Then we were taken to the director’s office in the back, note before our child was even out of testing, and she started her sells pitch on a “cookie cutter” program for our child. We were told how this is the answer….how was she to know his testing wasn’t even back but she knew his problem and this prebuilt program was the answer, not the specific program of cognitive skills that he needed help on but this one.
Then came the “test results” he was given an IQ test that showed our child was below average that his IQ was a 78!! That he was a year or more behind on ever age level cognitive skill, we were shocked at this. But, then came the reason why his test results were so low… because the director was promising us IN WRITING that the program would increase his IQ and cognitive skills, that they would increase his IQ by 15 to 20 points. My husband and I at this point both saw this as a scam; it was a sells pitch for a cookie cutter program with padded test scores to insure results.
How can I say that it is a scam and that the results were padded well that following week we took our child to a licensed clinical psychologist and he performed several test on our child including an IQ test and not only is our child’s IQ not low, it is extremely high he is not years behind in any cognitive skills the one and only problem area that the test showed was connecting the names of letters and numbers to the images of the them.
It is sad that there are companies out there like this that feed off of parents in crisis, looking for help for their children. That they promise help to desperate families with testing that they don’t even have the skills nor license to interpret. That they guarantee results off of altered scores and lowered cognitive skills. They advertise a program built to help with our child’s individualized problems but all they have to offer is a prebuilt program for all, at an outrageous cost. I will share this on every site out there about LearningRx so that other families searching for answer for their struggling child will not waste $300.00 on testing or time trying to find help at this awful company.
Sadly Disappointed,
1 Updates & Rebuttals
LearningRx Home Office
Colorado Springs,Colorado,
Response from LearningRx Franchise Corporation Home Office
#2REBUTTAL Owner of company
Fri, January 17, 2014
Dear Sadly Disappointed,
We are sorry you had a less-than-satisfactory consultation experience at one of our centers. Our Home Office has left you a phone message, so please do give us a call back when you get a chance, as program integrity and customer satisfaction are of profound importance to our company.
The way your consultation was handled was not according to corporate policy. So at one level it makes sense that you would have the impression you do, and we appreciate the Center’s willingness to work with you, offering to refund your assessment fee and also pay for your son’s doctor to re-administer the tests to ensure we’re all looking at the same data.
In truth, our programs are incredibly customized, even down to the unique and immediate feedback every client gets in the coaching relationship with their brain trainer. And our results are scientifically measureable and are actually very dramatic. Plus, our customer service rating is quite high—9.54 out of 10 (based on 4,800+ ratings)—well above the national average, so parents who have actually gone through our programs really love the results in the lives of their children.
Perhaps we got off on the wrong foot, but we’d like to make it up to you. Our centers and their staffs sincerely want to change lives—most of us are parents ourselves—and they care deeply about the families who come to us for help. We look forward to chatting with you.