Also, do not let anyone tell you they can get a better rate if you include GAP coverage or an extended warranty- these are totally optional and not mandatory and if offered a better rate to include them, you should immediately bring this to the attention of the Attorney General’s office. If you have already done business with this company and grossly overpaid above your buyout and or for title fees then you should file a BBB complaint. The only reason their BBB rating isn’t terrible is because most people don’t take the time to file a complaint after they figure out they are a 3rd party vendor with nothing to offer.