Lee Brenner, Bay Area Noise Control Charging for information on product San Francisco California
All I did was request information on soundproof windows, and the vendor refused to give any info and tried to require a $375 consultation. Emails thread below... Read from the bottom up...
I'd be very cautious about buying from anyone who won't even give details on his product for free...
------------------------
From: bluenike
To: 'Lee Brenner'
Sent: Tuesday, August 04, 2009 10:37 PM
Subject: RE: soundproof windows
And just so we're on the same page what you had to say is that you don't provide any info on your windows without the consultation?
From: Lee Brenner [mailto:lee@bayareanoisecontrol.com]
Sent: Tuesday, August 04, 2009 10:57 PM
To: bluenike
Subject: Re: soundproof windows
I said what I had to say...
Lee Brenner
Bay Area Noise Control Products
SoundProofing Remodelers
St. Contr. Lic. 916001
Member of ASA, CISCA, AWCI, INCE
T: 415.386.8733
F: 415.386.4623
E: lee@bayareanoisecontrol.com
www.bayareanoisecontrol.com
" ...For peace of Mind"
----- Original Message -----
From: bluenike
To: 'Lee Brenner'
Sent: Tuesday, August 04, 2009 10:37 PM
Subject: RE: soundproof windows
Hi Lee-
I think I've decided to move forward on noise control windows just need to decide which ones.
Do you have any literature on your windows? Sound control graphs? What thicknesses do you have? How much sill space do you need for a flush-mount installation? Can I sent in measurements for a quote? Any pictures?
Thanks,
bluenike
From: Lee Brenner [mailto:lee@bayareanoisecontrol.com]
Sent: Friday, July 31, 2009 2:08 PM
To: bluenike
Subject: Re: soundproof windows
Environmental noise. Most acoustical consultants in S.F. charge around $2,000, BTW.
Lee Brenner
Bay Area Noise Control Products
SoundProofing Remodelers
St. Contr. Lic. 916001
Member of ASA, CISCA, AWCI, INCE
T: 415.386.8733
F: 415.386.4623
E: lee@bayareanoisecontrol.com
www.bayareanoisecontrol.com
" ...For peace of Mind"
----- Original Message -----
From: bluenike
To: 'Lee Brenner'
Sent: Friday, July 31, 2009 1:50 PM
Subject: RE: soundproof windows
$375 is out of budget unfortunately. What does the $200 get me?
From: Lee Brenner [mailto:lee@bayareanoisecontrol.com]
Sent: Friday, July 31, 2009 1:49 PM
To: bluenike
Subject: Re: soundproof windows
An everything evaluation is min. $375. I can do it Monday at 4:00 P.M. or later or Tuesday at 2:30 P.M. or later...Pls adv.
Lee Brenner
Bay Area Noise Control Products
SoundProofing Remodelers
St. Contr. Lic. 916001
Member of ASA, CISCA, AWCI, INCE
T: 415.386.8733
F: 415.386.4623
E: lee@bayareanoisecontrol.com
www.bayareanoisecontrol.com
" ....For peace of Mind"
----- Original Message -----
From: bluenike
To: 'Lee Brenner'
Sent: Friday, July 31, 2009 1:23 PM
Subject: RE: soundproof windows
Will you evaluate everything, such as the need to upgrade walls? And all options available to me?
I am in potrero hill. How soon can you do the evaluation?
Thanks,
bluenike
From: Lee Brenner [mailto:lee@bayareanoisecontrol.com]
Sent: Thursday, July 30, 2009 5:16 PM
To: bluenike
Subject: Re: soundproof windows
Yes, we have the same thing, but we also have DH. Ours is about 10-33% less.
Do you have sizes and do you plan to do the work yourself? We do evaluation on noise control windows and do final measurements and install, too. We charge a fee of $200 for this detailed service which gets into how we install the windows for max benefit...optimization, no regrets. Where is your property?
Lee Brenner
Bay Area Noise Control Products
SoundProofing Remodelers
St. Contr. Lic. 916001
Member of ASA, CISCA, AWCI, INCE
T: 415.386.8733
F: 415.386.4623
E: lee@bayareanoisecontrol.com
www.bayareanoisecontrol.com
" .....For peace of Mind"
----- Original Message -----
From: bluenike
To: lee@bayareanoisecontrol.com
Sent: Thursday, July 30, 2009 2:59 PM
Subject: soundproof windows
Hi-
We are considering soundproofwindows.com but I'm interested in alternatives Do you guys offer something?
Thanks,
bluenike
Bluenike
San Francisco, California
U.S.A.
1 Updates & Rebuttals
LeeBrenner
San Francisco,California,
USA
My Rebuttal
#2
Wed, August 12, 2009
Hello, Im Lee Brenner, owner of Bay Area Noise Control. Here is my rebuttal:
1. Let me make it very clear: there was no rip off. Nor does the complainer assert such. There was no exchange of money, goods, or services.
2. The complainer does not give a full account of our email exchange, and is therefore untruthful. What he omits is this: the email in which I explain that the window itself is only half the issue. The other half is how the window is installed. Despite my best efforts, the complainer failed to comprehend this.
Anyone can see, even in the complaint as edited by the complainer to skew opinion is his favor, that I did take time and effort to answer his questions, and to explain the complexity of the issue he was facing. I cannot provide a simple answer when no such answer exists, in this case.
I have many satisfied customers who appreciate the real-world experience that I have accumulated over two decades in the soundproofing field. They appreciate that I take the time to fully explain their options and solutions to noise problems that affect their lives. You can see and hear their testimonials on our website www.bayareanoisecontrol.com. Thank you!
3. I was unfamiliar with RipoffReport.com until this false complaint, and I must say that, from what I have seen, this website seems highly dubious. The purpose of the website seems to be to damage someones reputation, then charge them to repair their reputation. Readers, be very skeptical about any information herein. Note that Consumer Reports does not accept any advertising. That is the only way it can be objective and trustworthy. RipoffReport.com is loaded with advertisements. Judge for yourself.