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  • Report:  #1444220

Complaint Review: Legacy Locksmith

Legacy Locksmith Legacy Locksmith Tried to charge me 3 times more than quote on phone Roswell Georgia

  • Reported By:
    Joy — Roswell Georgia United States
  • Submitted:
    Wed, May 23, 2018
  • Updated:
    Wed, May 23, 2018

I called Legacy Locksmith to unlock my garage door yesterday evening. It is a knob and easy to open, as I had to do it once before and it took all of 5 minutes.  The service call was $15 ans $35 to open I was told by dispatcher.  I said that was fine, as I was scammed previously when the last person came to open it.  When the man arrived he said it would be $150 and wanted to know if I had cash.  I told him I would not pay that when I knew it would take him a few minutes to do the job so he could leave as that was unacceptable. 

He said his hands were tied and I suggested we call his office.  The woman said she told me prices could be higher and played the phone conversation back which was $15 and $35.  Static was bad after that and she said it said depending on work to be done.  I told her that was ridicuous and most honest locksmiths charged $50 to $75 plus service call.  I told her I would pay $65 including the service call and that was all.  She placed me on hold and talked to the locksmith's boss, and he okayed the $65.  Again, the locksmith wanted cash which I find very strange.  He was probably going to pocket some of it.

I let him know I didn't make $150 in a day and knew he waas scamming me like the last.  He got in the garage in 1 minute and I called the dispatcher to let her know how long it took and that they made $65 in one minute of work.  This has happened to me before and locksmiths need to be regulated as some people are naive and would pay the amount they say.  

 

 

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