Legal Revenue Service - Lance Shapiro Failure to answer return phone callsand e mail. Failure to provide assistance as was promised. Chatsworth California
Legal Revenue Service did not send me the Data Mergesoftware that was to be included in the purchase of the training manual. After an email and 9 phone calls in the last 5 weeks, there has been no responce from them. There is only an answering machine left on, at two different phone numbers and no one bothers to return phone calls.
Mr.Shapiro does not provide a link on his web site on how to get into the discussion forum. That is where he said I would be able to access multi-media tutorials, software and obtain assistance from his staff and other experts in the industry.
All he is doing is selling a course manual, and once he has the buyers money, the buyer is on his own. No further assistance will be available as he indicated in his manual-page 10.
Richard
Collinsville, Illinois
U.S.A.
1 Updates & Rebuttals
Lance
Little Rock,California,
U.S.A.
Regarding Richard's complaint from September 2007
#2REBUTTAL Owner of company
Mon, March 30, 2009
Dear Sir/Madam:
This letter is in response to a complaint filed by
Richard, from Collinsville, IL. The complaint was
filed in September 2007.
Legal Revenue Service has been providing home
business training courses since 1999.
Customer satisfaction is our number one priority
and we take it very seriously.
With that said, please note that at the time
of Richard's complaint, our customer service
office was located just north of Los Angeles, CA
in the city of Chatsworth, CA.
During September 2007 we were forced to evacuate
and temporarily close our office. We have since
relocated to Little Rock, CA.
This was due to the Southern California wildfires
that occurred throughout Los Angeles at that time.
The fires can be verified by doing an online news
search.
Additionally, several members of our staff
suffered losses due to the fires. Many of
these employees were not immediately available
to return to work, after we reopened.
This situation further affected our customer
service capabilities.
It is my strong assumption that this is the reason
Richard's calls and questions were not answered
in a timely manner.
With that said, I do take full responsibility for
Richard's dissatisfaction. He is cordially invited
to contact me so that I may resolve the issue.
Sincerely,
Lance Shapiro
Legal Revenue Service