Legion Global CHARGED ME 150.00 EXPRESS SHIPPING TO GET BEFORE CHRISTMAS NEVER GOT TILL AFTER AND LOTS OF DAMAGE New Lenox Illinois
I ordered a atv for my daughter for christmas when i placed the order i was told i needed to pay 150.00 express shipping to get before christmas i agreed to pay it so i was guaranteed to get it the 23rd of dec i called and asked were it was they gave me a tracking number and i found out it was sent standard shipping not express and it sat at the truck terminal in california for 3 days before it was even sent out finally got the atv jan 4th and it had some missing parts plus it has some damage. now im told i have to buy the parts they already made a extra 150.00 sending it standard shipping and i think that it is wrong im even missing the keys to start it, the front grill, a wheel bearing is missing and the back tail light is broke plus the crate got smashed and theres heavy scratches in it plus the remote kill is missing along with the owners manual if it comes with one i give up talking to them and leaving a message is a joke now im trying to find another dealer who sells parts.
one question i do have is on another report they say they are not lg wholesale but they have the same phone number
Thomas
tiffin, Ohio
U.S.A.
4 Updates & Rebuttals
Thomas
tiffin,Ohio,
U.S.A.
read the complaint again before answering
#5Author of original report
Thu, June 21, 2007
IF YOU WOULD READ THE COMPLAINT IT SAID IN THERE THE CRATE WAS SMASHED THATS HOW YOU LOSE STUFF WHEN A CRATE IS SMASHED AND BROKEN OPEN BY THE TRUCK LINE YOU HAD DELIVER IT ALSO IT WAS SENT STANDARD SHIPPING BY YOUR REQUEST I ORDERED THIS ON 12-14-06 NOT 5 DAYS BEFORE X-MAS AND YOU TOLD ME 150.00 EXPRESS SHIPPING TO GET TO MY DOOR BEFORE CHRISTMAS DOES THIS MEAN YOU ARE FINALLY GOING TO GIVE ME BACK MY 150.00 ?ALSO THE TRUCK LINE DID NOT ADMIT FAULT BECAUSE YOUR PAPERWORK FOR THE BILL OF LAIDING DOES NOT STATE EXPRESS SHIPPING.
Thomas
tiffin,Ohio,
U.S.A.
read the complaint again before answering
#5Author of original report
Thu, June 21, 2007
IF YOU WOULD READ THE COMPLAINT IT SAID IN THERE THE CRATE WAS SMASHED THATS HOW YOU LOSE STUFF WHEN A CRATE IS SMASHED AND BROKEN OPEN BY THE TRUCK LINE YOU HAD DELIVER IT ALSO IT WAS SENT STANDARD SHIPPING BY YOUR REQUEST I ORDERED THIS ON 12-14-06 NOT 5 DAYS BEFORE X-MAS AND YOU TOLD ME 150.00 EXPRESS SHIPPING TO GET TO MY DOOR BEFORE CHRISTMAS DOES THIS MEAN YOU ARE FINALLY GOING TO GIVE ME BACK MY 150.00 ?ALSO THE TRUCK LINE DID NOT ADMIT FAULT BECAUSE YOUR PAPERWORK FOR THE BILL OF LAIDING DOES NOT STATE EXPRESS SHIPPING.
Thomas
tiffin,Ohio,
U.S.A.
read the complaint again before answering
#5Author of original report
Thu, June 21, 2007
IF YOU WOULD READ THE COMPLAINT IT SAID IN THERE THE CRATE WAS SMASHED THATS HOW YOU LOSE STUFF WHEN A CRATE IS SMASHED AND BROKEN OPEN BY THE TRUCK LINE YOU HAD DELIVER IT ALSO IT WAS SENT STANDARD SHIPPING BY YOUR REQUEST I ORDERED THIS ON 12-14-06 NOT 5 DAYS BEFORE X-MAS AND YOU TOLD ME 150.00 EXPRESS SHIPPING TO GET TO MY DOOR BEFORE CHRISTMAS DOES THIS MEAN YOU ARE FINALLY GOING TO GIVE ME BACK MY 150.00 ?ALSO THE TRUCK LINE DID NOT ADMIT FAULT BECAUSE YOUR PAPERWORK FOR THE BILL OF LAIDING DOES NOT STATE EXPRESS SHIPPING.
Legion
New Lenox,Illinois,
U.S.A.
How does this happen to a customer?
#5UPDATE Employee
Wed, June 20, 2007
As stated in the customers complaint, he must have spoken to the shipping company and they had to admitted fault because the customer was given info that it sat in the terminal for 3 days! For what reason??? The shipping company does not even give that info to us here. Other than it being Xmas week, the explanation given to that customer which they are not claiming that they ordered within 5 business days before xmas. Why would you wait that long for a gift for your child?
As far as the parts go, if it was never riden or even started how did the parts fall off. The unit is not made to have parts fall off!
We apologize that the shipping company dropped the ball on this order. If the disclaimer didn't state that the customer is responsible for the unit once it shipped, we would love to be able track and maintain all 1200 orders that are shipped out every week. Unfortunately this isnt possible for even companies as large as Wal-Mart, or Best Buy.
Thanks for the comment, any other questions please contact us here at Legion Global ( LG Wholesale ) at 708-669-1237.