Legion Global - Legion Global Motorsports Go Kart does not GO New Lenox Illinois
I ordered a Go Kart for a Christmas present for my son over the phone after viewing it online. I was told all products came with a 30 day repair/replace warranty. The Go Kart arrived damaged. The tires had been stacked on top of the seats so the seats have holes in them. The rear view mirror is broken. The Kart would not reverse and the reverse cable is broken/disconnected from the drive chain area. The battery strap is broken. I paid $150.00 extra for a residential delivery and the delivery truck was unable to deliver to the house. I called the company and they refused to replace or refund the Kart. They offered to send replacement parts at my expense for shipping but said I would have to pay for labor. This company has many complaints with Ripoff Report and the Better Business Bureau. They also asked me if the box was broken because "this usually doesn't happen". I can see from the number of complaints that it happens a lot. Don't do business with this company and file complaints with the Attorney Generals office as well. Maybe someone will care enough to actually do something.
Nancy
Russellville, Kentucky
U.S.A.
2 Updates & Rebuttals
Nancy
Russellville,Kentucky,
U.S.A.
Six months later, Attorney General a waste of time
#3Author of original report
Tue, July 15, 2008
I have a throttle cable, according to Legion Global the Go-Kart is now running. Have they thought about the fact that I have to find someone to install it? My seats still have holes. They offered me one red seat to replace the black one saying that they have to order parts from China and they don't know when they can get a black one.
My mirror is still broken, and they put the instruction manual online for me to access. Legion Global lies to the Attorney General saying that they have been trying to call me ALL month when the truth is they called 4 times. I returned their call but each time was told that "Matt" was unavailable. I e-mailed him but received no response.
Now the Attorney General is saying that they aren't going to take any further action. (Waste of government money is what that office is). They say if they get more complaints they MAY look into it again. Are all of you complaining to the Illinois Attorney General?
Legion Global
New Lenox,Illinois,
U.S.A.
We are always happy to help...
#3UPDATE Employee
Wed, January 23, 2008
We have no problem taking care of the problems, within the boundaries of your terms and conditions, which you agreed to when you purchased.
Specifically, you would be interested in this part of the policy,
Damage During Shipment: The items we sell pass a thorough manufacturer's inspection prior to shipping and are insured for damage during shipment. You are responsible for the product once it is in transit, including any damage or loss that may occur during shipment. If you receive a damaged product, please contact the shipper (typically DHL or UPS) and file a damage claim with the shipper. The insurance is designed to provide you with the funds to repair the damage or loss. We cannot take responsibility for damage or loss during shipment.
Return Policy: We do not accept returns, exchanges or grant refunds under any circumstances, except as specified below regarding manufacturer's defects.
Manufacturer's Defects: Although we do not accept returns or grant refunds, we will request the product manufacturer to ship replacement parts for confirmed manufacturer's defects in an item you purchase from us. The manufacturers of the products we sell generally warrant the products to be free of material defects in workmanship for a period of thirty (30) days from the date of purchase. Legion Global makes no representation concerning any manufacturer's warranty. Two stroke engines are not covered under our warranty, however the unit components are. There are NO GUARANTEES on product color under any circumstances, however you may request a color. All customers will have two color choices to choose from.
All of this information was made available to you before you purchased. Here is a link to our entire policy for you to review. http://www.globaltrailer.net/terms_privacy.asp
Thanks,
Legion Global
708-669-1237