Legion Global Motorsport Santa did not make it to my house this year. My 4 year old son did not get a present from Santa. ordered the 50cc dirt bike and 50cc quad on 12/4/06 and did not recieve it til 1/4/07, they were broke when we recieved them the company was rude and unhelpful. Joliet Illinois
Legion Global is a horrible company to deal with. I ordered a 50cc mini dirt bike and a 50cc Quad on 12/4/06 and did not recieve them until 1/4/07. When we recieved them they were broke.
BBB said there were 36 complaints, I told Jay the manager and he said that 36 was not bad considering they have 500 hundred customers a day.
The rear fender on the dirt bike is broke and the pull start is broke off. The Quad's back fender is broke as well. I contacted the company many times 2 and 3 times a day and never once recieved a call back. The guy on the phone sounds like the same guy. A few of them yelled and cursed at us, because we were calling so much. No one wanted to help or had any kind of resolution. I called as soon as I recieved the package and let them know that they were broke and they said that they would get the parts out but who knows when that will be. I made a complaint with BBB and found out that there were 36 complaints made with in the last 36 months and Jay the manager told me that 36 is not that bad considering they deal with 500 people a day. What kind of Customer service is that? Shouldn't they strive to make every purchase a great one? I just don't know what to do from here, I wish I would have seen this web site first. I hope people see this and do not make the same mistake we all made. Trusting a company that cares nothing about the customer or the product. They only care about making the money. I thought I was dealing with a company that stood behind their product no matter how much the cost is.
Charles
apache junction, Arizona
U.S.A.
3 Updates & Rebuttals
Legion
New Lenox,Illinois,
U.S.A.
Legion Global Response
#4UPDATE Employee
Thu, January 11, 2007
Please let me know what you would like us to do. All you have to do is CALL us. We are here every single day of the week. I understand you received the unit later that you thought it was going to get delivered. We want to make you happy so what you need to do is call us. Maybe we can send out a helmet if you know the size of your childrens head.
Please call us so that we can discuss this. Otherwise there will never be a resolution since we do not have any your personal information from this website.
Thanks,
Joe
Marty
Norcross (Metro Atlanta),Georgia,
U.S.A.
Canned Response Not Acceptable/Not Addressing Issues
#4Consumer Comment
Wed, January 10, 2007
Joe, your response appeared defensive, and did not address the concerns of the original poster, the consumer affected by a bad experience.
Unfortunately, your reply to Charles' post will be construed to be another "canned" (generic, "get lost, have a nice day, don't bother us") reply that consumers often receive when dealing with customer NO-service.
Care to address the issues concerning the OP, with FACTS instead of some generic words?
Specifically:
1. What have you done to resolve this matter EXPEDIENTLY?
2. WHY does your company "not deserve to be on this website"? State facts (not generic opinions!) if you disagree with the OP
3. What are you doing to give the customer (Charles) resolution, and to keep his/her business?
Charles, in the future, never deal with a business you can not verify. It's almost always too much risk.
It's sad, but customer NO-service is the standard these days...
Just my $.02, from experience?
Legion
New Lenox,Illinois,
U.S.A.
Employee
#4UPDATE Employee
Wed, January 10, 2007
We have over 10,000 Customers yearly, if you need parts, service, sales, or any tracking information from our company, We send all parts, units and responses out within a timely matter! We only have eight employees that work at our location, and the only real busy time of the year is Christmas! Sorry for any inconvienience and you will be taken care of if you purhcased from us.
Keep in mind that you SHOULD NOT be purchasing an atv from any company if you do not have knowledge of them, or how small engines work.
We ship out all parts within 48 hours as long as they are in stock and under warranty. If it is a simple part such as a carb. or a starter we have it in stock. If you as for a whole frame, or an engine when the customer siezed it, that is not under warranty and will not be shipped for free.
Bottom Line - We are a great company that has great customer service, and since we have over 10,000 customers per year, we are going to have complaints, even WAL-MART has complaints.
We do not rip anyone off, and we do not deserve to be on this website.
Thanks,
Joe